Service Executive Team Associate - London, United Kingdom - Deutsche Bank

Deutsche Bank

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title Service Executive Team Associate

Location London

Corporate Title Associate

The Service Executive Team (SET) acts as centre of excellence for all account management functions in support of the Front Office to meet the clients' needs.

In this role you will support Private Banking Relationship Managers (RMs) and Client Service Executives (CSEs) in the day-to-day management of their clients, by performing a set of tasks as described in the objectives below.

In general, this consists of providing administrative and operational support in servicing Private Banking clients throughout the relationship lifecycle.

What we'll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace.

That's why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid working arrangements with the opportunity to work in the office and remotely from home
Competitive salary and noncontributory pension
30 days' holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Your key responsibilities

Uphold the highest Private Banking standards for service quality
Provide general support to Relationship Managers and Client Service Executives in their daytoday responsibilities, liaising with Operations, Lending and other teams where required. This will include, new portfolio setup, portfolio pricing setup, account activity monitoring, payments and asset transfers processing, Lombard loan processing and account closure management
Resolve client inquiries in a timely and professional manner through effective interaction with RMs and CSEs and the respective internal stakeholders
Uphold the highest conduct and regulatory standards to ensure all regulatory and compliance policies and procedures are met to mitigate risks and ensure that the Bank is fully protected
Proactively look to streamline processes and promote initiatives to improve both client experience and remove internal deficiencies
Support any department initiatives as required beyond the daytoday function

Your skills and experience

Educated to degree level or equivalent qualification/relevant work experience
United Kingdom regulatory qualifications preferred
Previous relevant experience in a Private Banking/ Wealth Management support function mandatory
Good understanding of Wealth Management products and services and regulatory environment
Previous experience in using Avaloq
Excellent communicator with a high degree of professionalism, ownership and accountability

How we'll support you

Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example, screen readers, assistive hearing devices, adapted keyboards)

About us and our teams
Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.