Supporter Care Specialist - Milton Keynes, United Kingdom - NFP People Limited

NFP People Limited

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supporter Care Specialist

We are looking for an experienced Supporter Care Specialist to join an organisation building brighter futures for vulnerable children.

Position:
Supporter Care Specialist

Location:
Flexibility between home-based or office-based at headquarters in Milton Keynes/London Hub.

Minimum of 1 day a month in the office. Required to attend the office for first 4 weeks for training.

Hours:
Full-time, 36.5 hours per week

Contract:
Permanent

Salary:
£21,000 per annum pro rata plus a good range of benefits

Closing date: 19th May Please note, we reserve the right to interview and appoint before the closing date.

About the role:

Key responsibilities will include:
*Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
*Carry out outbound calls to supporters to encourage them to maintain and increase their support, ensuring the retention of supporters is maximised and cancellations are minimised.
*Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support.
*Effectively resolve complaints from supporters within agreed deadlines, in a way that maintains their support of the organisation.

About you:

For the Supporter Care Specialist position, you will have the ability to solve problems and queries as well as outstanding relational and communicational skills - including excellent letter-writing abilities and great attention to detail.

To perform well in the role of Supporter Care Specialist, you'll need:
*Awareness of Data Protection and Child Protection, and the need to follow procedures.
*Outstanding relational and communication skills - including excellent letter-writing abilities including attention to detail.
*Ability to plan, prioritise and arrange own workload and work on own initiative within fluctuating workloads.

About the organisation:

The organisation is an international children's charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy they've helped bring lasting change to millions of children, over more than 60 years.

And as a Christian organisation, everything they do is motivated by their faith as they strive to reflect God's unconditional love.

As a child-focused organisation, they are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

The organisation is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and they shall check with your previous employers about your behaviour and conduct.

They will be requesting you to complete a form known as a Statement of Conduct.

For more information see:
The Misconduct Disclosure Scheme (misconduct-disclosure-)

You may also have experience in areas such as: Supporter Care, Supporter Care Specialist, Customer Care Agent, Supporter Retention, Supporter Retention Executive, Customer Care Executive, Customer Service Representative, Supporter Experience Manager, Supporter Experience Executive, Supporter Care, Supporter Retention Specialist, Supporter Care Specialist

PLEASE NOTE:
This role is being advertised by NFP People on behalf of the organisation