Customer Service Administrator - Oldham, United Kingdom - Northern Care Alliance NHS Foundation Trust

Northern Care Alliance NHS Foundation Trust

Verified Company

Oldham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality.

To provide a comprehensive referral, customer contact and booking management service for Community Health and Social Care Services and ensure compliance with waiting time targets.

Working in a centralised Customer service centre and providing cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.

Ensure adherence to Contact & Referral Centre standard Operating procedures at all times, highlighting to the Team Leader any situations where this is not achievable.

1) Provide and receive routine information requiring tact or persuasive skills, even where they maybe barriers to understanding
2) Provide and receive complex, sensitive information acknowledging there
maybe barriers to understanding
3) Exchange information with customers, provide information, and give advice, empathy and reassurance. Customers maybe distressed and have English as a second language
4) Provide basic clinical advise from pathways and protocols
5) Deals with enquires and implements procedures guided by standard operating procedures
6) Exposed to frequent distressing or emotional circumstances concerning
customer problems/ issues and seek to triage the customer to the most
effective support service

Oldham Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. The place where the world's first IVF baby was delivered, Oldham is a town of pioneering firsts.

Today, Oldham is responsible for delivering a range of acute and community health services across the local area and at The Royal Oldham Hospital.

As a designated major trauma unit for Greater Manchester and one of only three vascular centres in Greater Manchester, Oldham is a specialist hospital for acute surgery and provides state-of-the-art onsite pathology services to the North West.