Guest Experience Expert - Hayes, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

Hayes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number: 24014816

Job Category: Rooms & Guest Services Operations

Location: London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom

Schedule: Full-Time

Located Remotely? No

Relocation? No

Position Type: Non-Management

Our roles revolve around more than just facilitating guest check-ins and check-outs. We are dedicated to crafting a memorable and distinctive guest experience. Our Guest Experience Experts take the lead in providing a diverse range of services to enhance guests' stay. They have the autonomy to navigate their environment and fulfill necessary tasks, whether it involves handling operational requirements, addressing guest needs, compiling reports, or showcasing local highlights. These professionals ensure that each interaction feels like an integral part of the overall guest journey.

Creating a safe work environment
Adhering to company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications

Guest Experience Experts remain active on their feet, engaging in various movements and tasks independently. Executing these responsibilities effectively, along with other duties as required, is crucial for Guest Experience Experts to consistently deliver exceptional service for our guests and contribute positively to our business.

Marriott International is committed to promoting diversity and maintaining an inclusive culture that prioritizes people. The company upholds a non-discriminatory stance based on any protected category, including disability and veteran status, in accordance with relevant laws.

Marriott Hotels are dedicated to redefining hospitality, constantly innovating while preserving the comforts that guests cherish worldwide. As a host at Marriott Hotels, you play a key role in upholding the pledge of delivering warm, thoughtful, and forward-looking service that honors and advances this enduring legacy.

JW Marriott embodies the luxury segment of Marriott International's brand portfolio, encompassing over 100 exquisite properties in prime urban centers and unique resort destinations globally. Putting associates first, JW Marriott values employee satisfaction as a catalyst for guest satisfaction. Team members at JW Marriott embody traits of confidence, innovation, authenticity, intuition, and carry forward the rich heritage of the brand's namesake and founder, J. Willard Marriott.

Working at JW Marriott offers a distinctive experience, fostering a sense of community and genuine camaraderie among a diverse group of colleagues. The brand provides avenues for learning, growth, appreciation, and most importantly, a space where you can pursue your interests in a luxurious setting with a focus on holistic well-being. Exceptional guest treatment starts with how we nurture our associates, following 'The JW Treatment' philosophy.

Begin your purpose, belong to an extraordinary global team, and become the best version of yourself by joining Marriott Hotels and JW Marriott to explore a world of opportunities within the Marriott International brand portfolio.