Customer Service Assistant - Tamworth, United Kingdom - Tamworth Borough Council

Tamworth Borough Council

Verified Company

Tamworth, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

Customer Services Assistant

£20,812 per annum pro rata

Hybrid working contract

25 hours per week

Temporary contract until March 2024

Are you an experienced and passionate Customer Service Assistant looking for a part time opportunity in Tamworth? Tamworth Borough Council's customer service centre is at the heart of our council services, and we are looking for an enthusiastic, highly motivated and flexible individual to join our friendly team.

As the Customer Service Assistant you will be responsible for:

Supporting the Customer Service Teams by undertaking a range of administrative duties as and when required.
Answering and responding to enquiries at first point of contact, providing advice to customers, other departments and outside agencies who contact the Council.
Summarise issues, provide clear resolution, and manage customer expectations.
To ensure the Council's post is received and is sent out on time.
To open and close the Councils buildings as and when required.

As the Customer Services Assistant you will have the following:

Excellent customer services skills both face to face and over the phone
Ability to work under your own initiative and as part of our friendly team
Have a methodical and organised approach
Proven numeracy and literacy skills
Competent in the use of office systems and software
A good eye for detail and the ability to keep accurate and up to date records.
A professional can do approach
Flexible approach to working hours, and work locations with the ability to work at short notice as and when required

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site.

Site attendance will constitute more than 40% of available working time.

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement.

For an informal discussion about the role please contact Mark Williams or Karen Cousins, Senior Customer Service Officers, on

Closing date: 2nd August 2023

Interviews:
week commencing 7thAugust 2023

Job Types:
Part-time, Temporary contract

Contract length: 8 months

Part-time hours: 25 per week

Salary:
£20,812.00 per year

Benefits: