Event Coordinator - London, United Kingdom - American Express Global Business Travel

American Express Global Business Travel

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.

With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.

Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.

As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization.

We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

Get ready to take your career to new heights.

For more information about American Express GBT, please refer to our website:

Overview of Role:

The Event Co-ordinator supports all elements of the end to end management of an event, including registration, attendee management, logistics support & administration.

The key responsibility involves full liaison & coordination of all attendees. This includes coordinating registration, travel & accommodation requirements alongside preparation of event documentation & on-site support. The role will also involve liaising with internal Event Managers as well as clients/attendees to provide information as required. Typically, the Event Co-ordinator supports an Event Manager in event delivery.

The Event Co-ordinator may work on a range of client account types & teams including Strategic Meetings Management (SMM) Clients or Ad hoc / Event by Event (EBE)/ MICE Clients.

Responsibilities:

Manage registrations, event databases & attendee management including build, communications & reporting
Maintain dedicated event mailbox & phone lines
Promptly acknowledge & confirm registration questions
Arrange accommodation for all attendees, staff, speakers, clients & any other individuals associated with the event. Administer & confirm all reservations & subsequent changes to reservations.
Manage communications relating to participation of attendees including their accommodation & travel requirements
Liaise with 3rd party providers e.g. Travel agents who our clients are contracted to
Liaise with external agencies, client & DMC's, to book all necessary attendee travel & transfer requirements within budget
Produce event documentation required by onsite team eg Attendee, Transfer, Rooming lists & dietary requirements
Prepare onsite documentation for attendees including name badges, welcome & departure letters, evaluation forms
Attend onsite events to supervise the registration & assist the Event Manager with the general event coordination.
Assist with creation of proposals & initial budgets
Research destinations, venues & entertainment options as required
Assist Event Managers with preevent coordination such as preparing stationery boxes & onsite packs
Accurate & timely data management
Provide necessary information to client post event such as attendance lists, evaluation form feedback
Assist the Project Manager in reconciling invoices
Manage attendee expense claims & report detail
Supporting maximisation of revenue per event & understanding of overall contribution to revenue & P&L
Operate own projects & some small full event management events under guidance of senior team members
Attend fam trip & presentations
Additional duties as requested