Patient Services Coordinator - Frimley, United Kingdom - Surrey Heath Community Providers

Surrey Heath Community Providers

Verified Company

Frimley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION & PERSON SPECIFICATION

Title:
Patient Services Coordinator

Responsible to on PCN identified line manager behalf of SHCP:Responsible to on Practice Manager behalf of the practices

Location:
Surrey Heath Primary Care Network (Quatro House, Lyon Way, Frimley
Road, Camberley, Surrey) - The 'Patient Support Centre' and one or more nominated GP Practice(s).

Hours per week:
Full or Part Time hours, up to 37.5hrs per week (full time), Monday

Sunday 08:00
20:00.

Salary:
£10.50 per hour during the training and Probationary period (6 months).

Following training / probation the role will be Agenda for Change Band 3 equivalent; from £21,730 to £23,177 per annum for full time, depending on experience.

Pro-Rated for Part Time.

Working Pattern:
The role requires working a range of shifts, across Monday to Sunday and across the hours of 08:00

20:00.

Holiday: 27 days per year (based on full time hours) plus Bank Holiday entitlement
Entitlement

Key Relationships:

Surrey Heath PCN Leadership Team
Surrey Heath General Practitioners inclusive of GPs, Practice Managers,
Practice teams.
Mental Health Integrated Care [MHICS]
Surrey Heath Integrated Care Team and MDT meetings [SPA]
Social Prescribing team
Allocated Care Homes

ABOUT US:

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath.

We began in 2016 and now employ around 200 members of staff across our head office sites, and our primary care and unplanned care services.

As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community based healthcare services.

We are dedicated to providing safe and compassionate care to our patients across our range of primary care and unplanned healthcare services in Surrey Heath, and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in
ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

ROLE SUMMARY:

An exciting opportunity has arisen for Patient Services Coordinators to join Surrey Heath Primary

Care Network [PCN], supporting local Practices with patient contact to access GP services, and to assist with the achievement of the new Network Contract Direct Enhanced Service [DES] specifications and responsibilities.

We are looking for Patient Services Coordinators to work with our PCN, local Practices and the wider multidisciplinary team in coordinating key activities for patients including access to services, advice and information, and ensuring health and care planning is timely, efficient, and patient-centred.

You will support multiple local GP Practices, which will involve working in a central 'Patient Support

Centre' as part of a hub team. During your training period you will be expected to work directly from one or more local GP Practices.

You will be part of the 'front door' for patients and will support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional.

You will manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration.

You will use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.

The above is only an outline of the tasks, responsibilities and outcomes required of the role. To support your learning and development you will also be expected to undertake training and spend time performing other telephony, care coordination and reception duties._ _You will carry out any other duties as may reasonably be required by the organisation, within scope of your skills set_
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of Surrey Heath Community Providers Limited and the Primary Care Network_.

Key Responsibilities and Primary Duties may include the following:

Working as part of a team to fulfil a rota of Patient Services Coordinators, requiring you to work shifts across all 7 days of the week, between the hours of 08:00
20:00.
Work in a telephony / reception capacity taking patient calls or enquiries (via telephone, face: face and via electronic systems) and providing structured assistance to seek to understand the most appropriate route for the patient to access t