ADE Student Casework Officer - London - AD Education

Description

AD Education UK is a growing network of leading creative education institutes in the UK. The group's institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK. 

ADE Student Casework Officer ICMP

Location: ICMP Kilburn and Queen's Park Campus. Onsite presence is required. 
Contract Type: Full-time- 37 hours per week
Salary: Up to £30,451 per annum based on experience
Closing Date: 12/06/2025

About Us

SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. Our network of campuses spans over 28 countries on six continents with more than 40 campuses. SAE Institute in Europe is Part of the AD Education group of companies, delivering industry-focused creative education to more than 30,000 students. SAE offers industry-focused Creative Media Degrees across eight subject areas – Audio, Content Creation & Online Marketing, Film, Game Art Animation, Games Programming, Music Business, Visual Effects, and Web Development.  

ICMP (The Institute of Contemporary Music Performance) is a leading UK music school with campuses in London and in 2025 opening in Liverpool and Leeds. For over 35 years, ICMP has been at the forefront of contemporary music education, offering personalised, industry-focused training to help students thrive in the competitive music industry. ICMP delivers innovative undergraduate and postgraduate courses, including specialisations in Electronic Music Production, Live Event Management, and Music Marketing. 

About the Role

The role of the Student Casework Officer is responsible for the implementation of institutional student casework processes resulting from academic appeals, academic misconduct, complaints, including disciplinary matters as well as support non-academic misconduct and Fitness to Practice processes.  

They will also provide clerking support for relevant panels and hearings and maintain accurate records concerning their caseload and queries. As well as this, they will provide advice and guidance on the Institution's relevant policies and procedures and liaise with and advise members of staff and stakeholders to support the actualisation of Casework outcomes. 

Reporting to the Quality Manager, you will also support them in routine information compliance matters, such as responding to freedom of information requests and data subject access requests. Much of the work of the Student Casework Officer is time sensitive and so you will have strong organisational skills and be able to manage multiple case files simultaneously and to strict deadlines. 

You will also be able to work sensitively with students and others, noting that issues may be personal and so strict confidentiality will be required. As a writer, you will be able to clearly articulate the reasons for decisions (whether your own decisions or through producing the minutes and outcome letters from panel hearings or investigation). Finally, you will act as an ambassador of good practice and will seek to find themes and trends from the student casework you see to inform the University of ways in which it can improve its service to students. 

They are expected to deliver higher level quality service and adhere to both the Institution's regulation and any relevant external requirements. This role will also support the Quality Manager and Head of Academic Quality through administrative and clerical work. 

Key Responsibilities

Student Casework 

Manage day to day aspect of ADE UK's student caseworks (academic appeals, academic misconduct, complaints, including disciplinary matters) as well as support non-academic misconduct and Fitness to Practice processes in line with ADE UK's and the relevant Awarding Body's approved policies and procedures. 

Support the development, enhancement and evaluation of institutional policy, procedure and strategy in relation to addressing student casework processes.  

Act as secretary to disciplinary, academic misconduct and stage 2 cases panel hearings (and others, as relevant), creating hearing packs, providing procedural advice and guidance to the chair, producing minutes of meetings, and producing outcome letters on behalf of the chair. 

Maintain up-to-date records of all casework cases and track progress to ensure that cases are progressed and monitored in accordance with the published timelines, and that students are kept informed. 

Draft correspondence to students and/or their representatives and issue 'Completion of Procedures' letters where appropriate. 

Familiarise yourself with the Office of the Independent Adjudicator's Good Practice Framework and it's 'Putting Thing Right' guidance and use them to inform student casework decisions and inform the institution's regulatory policies and procedures. 

Detect themes or trends within student casework and produce annual report on student casework. 

As appropriate, support the Quality Manager with routine information compliance matters such freedom of information requests and data subject access requests.  

Working with the Quality Manager, to provide advice and guidance within the institution relating to complex and/or high-profile complaint and fitness to study matters. 

Organise training and develop guidance documents for professional and academic staff on how to handle appeals, complaints, disciplinary and academic misconduct. 

Develop guidance documents for students on the appeals, disciplinary and complaints process. 

Ensure appeal, complaints, disciplinary and academic misconduct and all relevant policies are updated according to any changes made by the OIAHE and awarding bodies. 

Coordinating institutional responses to external requirements and expectations around student complaints and fitness to study, for example from the Office of the Independent Adjudicator. 

Maintain the highest standards of professionalism at all times, be aware of potential conflicts of interest and promote equality & diversity for students and staff in accordance with ADE UK policies. 

Be aware of deadline and adhere to them. 

Maintain strict confidentiality. 

About You

AD Education UK is seeking to appoint highly skilled, dynamic, flexible, and committed people with the potential to help us realise our mission and strategic objectives. The appointing panel will, therefore, require sufficient evidence of ability and achievement in each of the following areas - Qualifications/Training, Experience and Knowledge/Skills to make an appointment.

Why Join Us?

This role offers the opportunity to make a real impact in students' lives, working alongside a passionate team in a supportive environment.

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Please see full job description & person specification here.

Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

A wide range of attractive benefits