Family Information Service Officer - London, United Kingdom - Adecco UK

Adecco UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:

Family Information Service Officer

LOCATION:
Ealing (some remote working)

PAY RATE:
£18.27 per hour paye / £24 per hour umbrella

DURATION/HOURS: 3 months (possible extension)/ Mon-Fri 35 hours

START DATE:

ASAP
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Role purpose:

To contribute to the work of the team in ensuring that the service's information is accurate, up to date, accessible and timely in order to respond to customer needs.
To maintain accurate records of customer contacts and enquiries thus enabling the service to report on service delivery and on the needs of communities with regard to childcare and services for children and young people.
To support the team and colleagues in Planning Commissioning and Partnerships in ensuring that principles of equality and diversity are embedded in the day to day work of the service.

Key accountabilities:

To provide high quality, impartial and responsive customer service to members of Ealing communities through dealing effectively with telephone enquiries, participation in rotas for face to face contact and undertaking surgeries/ outreach work in community venues
To undertake research as needed in order to respond fully to customer enquiries and to share outcomes of research with colleagues in order to improve overall service delivery.
To take responsibility for working constructively with customers to resolve concerns and deal with complaints when appropriate.
To contribute to the work of the service in delivering on the council's commitment to equality and diversity through planning and delivery of activities targeting isolated communities and areas of unmet need.
To contribute to the updating, development and dissemination of user friendly, up to date and accurate information and publicity in a range of formats (both electronic and paper) to meet customer needs.
To maintain positive links with a range of services and agencies to maximise community access to information about childcare and children's services in the borough.
To use a range of IT and manual recording systems to record customer contacts, log enquiries and other key information for use by service managers in planning and reporting on the quality of the service provided.
To ensure that services are delivered in line with the Council's Customer Charter and the FIS Statement of Service.

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Knowledge, Skills & Experience:

Excellent communication skills in order to listen to a diverse range of customers and support them in identifying their needs and requirements and to respond in a positive, impartial and helpful way.
Excellent writing skills in order to prepare clear and accessible information in April 2009 Core HR & OD Department number of formats for a variety of audiences.
Understanding of and commitment to delivering excellent customer care to all FIS customers. This includes parent/carers, professionals and colleagues
Excellent IT skills including Word, Excel, databases and information systems
An understanding of Ealing's Early Help Assessment and Plan and multiagency and targeted support.
Knowledge and awareness of SEND Reforms and the Local Offer
Experience of providing information advice and guidance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans