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Aftersales Administrator - Cirencester, United Kingdom - Scitus Services Ltd

Scitus Services Ltd

Verified Company

Cirencester, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aftersales Administrator

We are seeking to recruit an Aftersales Administrator to join our growing plumbing business based in Cirencester. We work solely for new build developers such as Bellway Homes, David Wilson Homes, Bloor Homes, Crest & Wainhomes.

If you're looking to work in a busy, varied position that involves strong customer service and administration then look no further.

Duties and responsibilities

Recording all details accurately in our aftersales database, detailing issues and clarifying with the homeowner.
Make appointment for our engineer to attend to rectify.
Ensuring any issues that cannot be resolved are recorded and escalated to the Aftersales Supervisor.
Keeping homeowner and developer updated with status of job.
Ordering materials to carry out repairs / replacements from Merchants, Manufacturers or stock from our warehouse.
Comply with all company and HSE policies and procedures.
Perform other workrelated tasks as assigned.
Good IT skills, Inc. Excel, Word and Outlook experience preferred.
Excellent time management and the ability to prioritise multiple tasks simultaneously.
Friendly, professional and helpful manner
Ability to communicate effectively at all levels.
Enjoy problem solving.
Diplomatic.
Positive attitude.
Commitment to delivering an outstanding level of customer service.
Ability to work independently and as part of a small team.
Capacity and willingness to learn.

The Package

In return we offer:

Hours 8am 5pm Monday to Thursday, 8am 4pm Friday (with 1/2 hr lunch). (411⁄2 hrs pw).
Salary Negotiable dependant on age and experience.
On the job training.
Free parking (on a first come/first served basis).
Company Pension Scheme (age applicable)
20 days holiday + statutory holidays

Job Types:
Full-time, Permanent

Benefits: