Customer Service - Bristol, United Kingdom - Talent Connect Group

Talent Connect Group

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer service / Aftersales Supervisor

Location:
Bristol (Avon)

Permanent:
Full Time 40 hours per week.

Salary:
£27,000 per year + bonus scheme that provides an on target annual earnings of £33,000

Our client is looking for an experienced Customer Service Advisor or After sales Advisor who would like to take a step up in their career for their modern and bright site in Bristol (Avon).

What does the job involve?

You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
To provide front of house support to customers by welcoming customers and providing regular and effective communication.
You will act as a point of escalation for customer issues as required.
To drive and deliver strong retail service.
Leading a team of Aftersales Advisors including the following:
Providing training and coaching, identifying any learning and / or development opportunities
Completing regular 121's delivering effective feedback.
Providing support for the Service Centre in the absence of Service Manager, if required.

Weekly checking of a sample of job cards completed by Technicians including:
Accurate technician write up, Invoice accuracy, set up correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles

Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required.
Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
Ensuring all customers receive regular, proactive and accurate updates.

What skills and experience do you need to join our team?

A full valid UK driving licence is essential.
Excellent communication skills, both written and verbal are required.
Experience in supervising or managing a team within a retail environment.
You will have the ability to build positive and lasting relationships
Excellent attention to detail.
You will have excellent customer service skills.

If this job matches your skill sets and you are looking for a new role and progression in or around Bristol (Avon) then contact myself or the team at Talent Connect Group

Job Types:
Full-time, Permanent

Salary:
£27,000.00-£33,000.00 per year

Benefits: