Trainee Product Support Specialist - Birmingham, United Kingdom - Bravura Solutions

Bravura Solutions
Bravura Solutions
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Team:
No Product


Close date:
Thursday, 17 August 2023


Working pattern:
Full time


Contract Type:
Permanent


Location:

Birmingham


Department:
Service Operations Management


Description & Requirements:
(Although this is a remote based role, occasional attendance in our central Birmingham office is required.)

Delta, a subsidiary of Bravura Solutions, is the leading supplier of SIPP and SSAS administration technology.

The UK's leading insurers, banks, wealth managers, platforms and actuaries rely on our proven technology, exceptional service and understanding of the retirement market.

Our clients choose us for our proven track record of delivering superior, cutting edge technology, supported by our expert knowledge and outstanding team.

You will play an integral role individually and collectively in developing the long term financial success of the company. We regularly monitor engagement and use this feedback to ensure we remain a great place to work.

This means our employees are motivated to produce work of a demonstrably high standard and possess a passion for excellence we can best describe through our internal values which are:
Knowledge, Excellence, Reliability and Empathy.

We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment.

We look for many different skills and abilities, as well as how you can add value to Delta and our culture.


About the Role


Delta is looking for someone with a positive attitude, a strong work ethic and a keen eye for detail to join our Product Support Team.

This role is key to the first line support of our clients and also ensuring that our system functionality is fit for purpose, enabling our clients to meet their administrative and regulatory responsibilities.


What You'll Do

  • Gain skills in providing excellent customer service to our external clients, delivering support and guidance on system functionalityGain skills in the team processes for obtaining Client Data
  • Gain knowledge and skills through performing manual testing on changes made to system functionality to ensure these are fit for purpose prior to being released to clients
  • Gain skills in creating and updating documents to provide clients with guidance and information on the system functionality available
  • Assist with administration tasks for preparation of the delivery of training to clients
  • Gain skills and take ownership of specific administration tasks for the Team
  • Gain a basic understanding of the rules and regulations of the pension products which Delta's system functionality administer

Unleash your potential
To be successful in this role, your background, skills and experience will include:

  • Attention to detail
  • Working under pressure
  • Positive 'can do' attitude
  • Team player
  • Able to work independently
  • Problem solving
  • Organisational skills
  • Ability to maintain records
  • Time management skills
  • Confident verbal communication

Working at Delta
Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

  • Competitive salary and employee benefits scheme
  • 2 paid volunteering days and a range of communitybased initiatives to get involved in
  • Parental (including secondary) leave policy
  • Hybrid working environment, we value work life balance and support working from home
  • Generous Reward and Recognition programs
  • A friendly, social and supportive team that thrives on delivery and embraces diversity
  • We are enthusiastic and adventurous and have customers across the UK utilising our awardwinning solutions.
**So, what's next?

  • We make hiring decisions based on your experience, skills and passion so even if you don't match every listed skill or tick all the boxes, we'd still love to hear from you.
  • Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.
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