Automotive Service Advisor Mercedes-benz - Dungannon, United Kingdom - Mercedes Benz Truck and Van Northern Ireland

Mercedes Benz Truck and Van Northern Ireland
Mercedes Benz Truck and Van Northern Ireland
Verified Company
Dungannon, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Service Advisors

Mercedes-Benz Truck & Van are recruiting for full-time Service Advisors for both depots. Dungannon and Mallusk.


You will be working within a fast paced and busy Mercedes-Benz commercial dealership, who pride themselves on putting the customer first.

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Contracted hours of work:_

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Mallusk 40_
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Week 1: 8am - 5pm Monday to Friday_
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Week 2: 8am - 5pm Monday to Friday, 8am - 2pm Saturdayovertime_
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Week 3: 8am - 6:30pm Monday to Thursday (Friday off)_
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Dungannon 42.5_
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Monday to Friday, 08:30 - 17:30_
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Saturday working on a rotational basis, (08:00 - 12:00) overtime_


Job role:


  • First point of contact for customers with substantial influence on customer satisfaction
  • Responsible for the preparation and planning of vehicle bookings
  • Retail invoicing as required
  • Maintain the highest standards of customer contact and communications
  • Preparing job packs, checking for recalls and updating Truckfile
  • Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
  • Partake in internal and external audits to ensure dealer standards are maintained

Essential Criteria:


  • Previous experience in an automotive service operation or in a comparable role within the service sector
  • Basic technical knowledge and an understanding of service and parts
  • Excellent customer service skills, with a polite and professional manner
  • Strong work ethic and good time management
  • Excellent organisational skills and attention to detail
  • IT literate: with the ability to navigate and learn new systems

Desirable Criteria:


  • Working knowledge of Kerridge Dealer Management System
  • To be considered for this role please submit an uptodate CV to Gillian McCrudden_

Closing date for this position is 10am Monday 28th May 2023.

Salary:
£21,000.00-£25,000.00 per year


Benefits:


  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Profit sharing
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person

Application deadline: 28/07/2023


Reference ID:
SADG0723
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