Customer Service - Heywood, United Kingdom - Connections Recruitment

Connections Recruitment

Verified Company

Heywood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer - Private Pay

Heywood, Lancashire

Applicants must be able to demonstrate their right to work in the UK

Position Overview

Our client is one of the market leading health care companies providing customer tailored solution packages and products to the private sector.

This is made possible because of our clinically effective products and dedicated teams.

We aim to work closely with the private sector by providing solution led products and services to meet the clinical and budgetary needs of our customers.

Critical to this role is the requirement to attain versatility and mastery in all facets of Private Pay Sales. This includes understanding the various functionalities of the software and the complexities of the sales process.

By achieving this level of expertise, the team will be fully empowered to operate independently and will have the necessary capacity to provide the necessary cover during any periods of absence, ultimately leading to increased productivity and a seamless workflow.

Duties & Responsibilities

Process a range of customer requests with due regard to data protection regulations, accuracy of data input, pricing and delivery information, using a variety of software packages and systems
Responsible for generating and managing sales orders of Private Pay customers through and outbound calling activity
Make follow up phone contact for consumer samples, catalogues requests and other leads generated by customer requests or specific marketing campaigns
A flexible, professional approach to customer care and supporting the customers' needs and where appropriate able to generate sales in a regulated sales environment
Effectively work towards agreed targets and call measures whist ensuring that queries are dealt with efficiently and to a high standard
Proactively promote new and existing product campaigns as directed, encouraging leads and sales conversions
Working in partnership with customers and colleagues, in order to provide excellent customer service and good working relationships
Handle customer complaints, channelling these according to correct process and supporting the team in building preventative solutions
Liaise with all business partners including carriers to check deliveries, arrange collections and accurately document these arrangements
To report to the first line manager any information received from customers in relation to the market, competitor activity or changes in customers' requirements
To undergo personal training and development that will enable an ongoing high level of competence and the development of other skills necessary for the role
To provide support and assistance to colleagues through training, mentoring, and sharing knowledge
Facilitate customer feedback and assist in identifying solutions to resolve issues to improve service delivery

Other Duties

Ensure compliance with all relevant company policies and procedures
Carry out any other duties commensurate with the post as required

Person Specification

Qualification

NVQ Level 2 or above in Sales and Telesales, Customer Service or equivalent

Experience

Telesales or direct sales
Customer service
Worked to and or exceeded sales targets
Experience in a Health care environment (preferred)

Skills & Attributes

Excellent customer service skills
Excellent written and verbal communication skills with the ability to adapt different styles to suit the audience and situation and to highlight the benefits of our products to meet the individual requirements
Persuasive telephone manner and strong solution building initiative
Computer literate and adaptive to learn new computer systems promptly
Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joinedup approach to service delivery
Ability to work under pressure in order to meet deadlines, adhere to schedules and targets whilst maintaining a high level of accuracy
Conscientious approach to work with ability to multitask and prioritise work
A comprehensive and practised understanding of data protection and equality and diversity
Able to forge good working relationships with internal and external partners
Understanding of personal development statistics and desire to grow and improve in ability
Confident, enthusiastic and compassionate.
Flexibility to adapt to changing demands and new organisational challenges with a positive, cando attitude
Generate leads for sales, seek opportunities and support and develop objection handling skills within the team