Online Sales Customer Service Representative - Wrexham, United Kingdom - The House Nameplate Company Limited

Description

The House nameplate company is a premier manufacturer and retailer specializing in bespoke house nameplates, house numbers, and personalized letterboxes. With a passion for craftsmanship and attention to detail, we offer a wide range of high-quality products designed to enhance the beauty and individuality of every home.

Our mission is to provide homeowners with customizable solutions that reflect their unique style and personality.

We are committed to delivering exceptional products and unparalleled customer service, helping our customers create spaces they love to call home.

Core Values:

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Quality Craftsmanship: We take pride in our commitment to quality craftsmanship, ensuring that every product is expertly manufactured using the finest materials and attention to detail.
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Customization: We believe in the power of customization, offering personalized options that allow customers to create one-of-a-kind pieces that perfectly suit their tastes and preferences.
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Customer Satisfaction: We prioritize customer satisfaction above all else, striving to exceed expectations with every interaction and transaction.
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Innovation: We embrace innovation and creativity, continuously seeking new ways to improve our products and services to better serve our customers.
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Community Engagement: We are dedicated to giving back to the community and supporting local businesses, fostering relationships with garden centers, hardware stores, and other retail partners.


The House name plate company offers a diverse range of customizable products, including:

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  House Nameplates: Elegant and durable nameplates available in various materials, sizes, and designs, personalized with the homeowner's name or address.

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House Numbers: Stylish and easy-to-read house numbers crafted from premium materials, customizable to match the aesthetic of any home exterior.
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Personalized Letterboxes: Functional and decorative letterboxes that can be customized with house numbers, family names, or unique designs, adding a personal touch to the entryway of any home.


Distribution Channels:
Our products are available for purchase through multiple channels, including:

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  Company Website: Customers can explore our extensive product catalogue and place orders conveniently through our secure and user-friendly website.

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Online Marketplaces: We partner with various well-known web stores to expand our reach and make our products accessible to a wider audience of homeowners.
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Retail Partners: Our products are proudly displayed and sold in select garden centres, hardware stores, and other retail establishments, allowing customers to experience them firsthand before making a purchase.


Join Our Team:

If you share our passion for craftsmanship, customization, and customer satisfaction, we invite you to join The House name plate company team.

Explore exciting opportunities to contribute your skills and expertise to a dynamic company dedicated to helping homeowners personalize their living spaces.

Grow your career with us and be part of a team that takes pride in making homes more beautiful.


Job Summary:

As an Online Sales Customer Service Representative, you will play a pivotal role in ensuring a seamless and delightful experience for our customers throughout their online purchasing journey.

Your primary responsibility will be to assist customers with inquiries, provide product information.

This role demands exceptional communication skills, a passion for customer satisfaction, and a strong understanding of our products and services.

Key Responsibilities:

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Product Knowledge: Develop a deep understanding of our product offerings to effectively communicate features, benefits, and specifications to customers.
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Order Processing: Assist customers with placing orders, processing payments.
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Problem Resolution: Address customer concerns and complaints in a professional and empathetic manner, aiming for swift resolution to ensure customer satisfaction.
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Sales Assistance: Proactively engage with customers to identify their needs, recommend products, and upsell or cross-sell additional items when appropriate.
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Technical Support: Provide basic technical assistance to customers encountering issues with our online platform, including troubleshooting, navigating the website.
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Feedback Collection: Gather feedback from customers regarding their online shopping experience, product preferences, and suggestions for improvement, and relay this information to relevant teams.


Qualifications:

• Previous experience in customer service, sales, or retail is preferred.
• Excellent communication skills, both written and verbal, with a courteous and professional demeanor.
• Strong problemsolving abilities and a proactive approach to addressing customer needs.
• Techsavvy with the ability to quickly learn and navigate online platforms and software.
• Ability to work effectively in