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    • ER Case Manager, ER Centralized Case Management Team - Doncaster, England, United Kingdom - Amazon

    Amazon
    Amazon Doncaster, England, United Kingdom

    1 week ago

    Amazon background
    Description

    ER Case Manager

    The ER Case Manager works as part of the ER Centralized Case Management Team.

    This team champions a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience, and high-quality case documentation and recording.

    Key Responsibilities:

    • Company Culture Steward: Embody and promote Amazon's Leadership Principles, ensuring dignity and respect in every employee relations interaction.
    • Organisational Development and Planning: Align ER priorities with business objectives to drive strategic outcomes.
    • Organisational Health: Manage end-to-end employee relations cases of varying complexity, ensuring fair and compliant handling, analyzing ER metrics, reporting insights, and implementing targeted solutions.
    • PXT Operations: Use HR systems and data for decision-making, ensuring data accuracy, identifying gaps, and sharing best practices.
    • Data and Reporting: Develop case management reporting, identify trends, and create targeted action plans based on data analysis.
    • HR Policy and Practices: Maintain legal compliance of HR policies, drive continuous improvement, and partner with PXT to evaluate and implement policy enhancements.

    Basic Qualifications:

    • Bachelor's Degree or equivalent qualification.
    • Experience managing complex ER cases.
    • Experience handling multiple disciplinary and grievance cases.
    • Fluent in spoken and written English (C2 level).

    Preferred Qualifications:

    • CIPD qualification.
    • Proficiency in MS Office tools (Outlook, Excel) and HR information systems.

    We value diversity and are committed to inclusive hiring. For workplace accommodations, please refer to our guidelines.

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