IT Support Engineer - Dunkirk, United Kingdom - CNS IT

Description

IT Support Engineer - 2nd / 3rd Line

Location:
Chester, CH1 6LT


Salary:
Package of £25K to £32K per year + Bonus (DOE)


Contract:
Full time, Permanent


What's on offer?

• Mobile phone
• Company bonus scheme
• Optional company car can be provided as a percentage of salary
• Holiday start at 20 days plus Bank Holidays PLUS 1 extra day for each year served
• Christmas bonus, additional staff bonus provided every year
• Flexible working, to be discussed (Generally 3 days office based / 2 days WFH Helpdesk)
• Great working environment, relaxed culture, airconditioned offices, workshop and kitchen facilities
• Onsite parking available immediately outside our offices
• Our engineers have received a pay rise & bonus every year for the last 16 years

About the IT Support Engineer - 2nd / 3rd Line:

This is an exciting opportunity to join an established (16 years and counting) and successful IT Support & Services provider based in Chester.

• A commute of within 25 miles of our HQ (CH1 6LT) and a full driving license.
• Experience in a similar IT support role providing support for multiple companies and a wide range of IT systems.
• Excellent fault diagnosis and troubleshooting skills.
• Good telephone manner and team player is essential.
• Experience in onsite installation.
• Experience in supporting Microsoft 365 products.
• Experience in Microsoft Server installation and preferable 2nd/3rd line support roles.
• Experience in the support of Microsoft Dynamics.
• Scripting skills such as Microsoft PowerShell would be an advantage, but not a requirement.

As our IT Support Engineer - 3rd Line you will:

• Customer Support, taking calls from customers and solving technical issues remotely.
• Build, building and installing software onto Servers, PCs & Laptops.
• Repair, assessment & repair of customer equipment, Servers, PCs & Laptops
• Onsite, installation of Servers, PCs & Laptops
• Onsite, network maintenance & installation of network equipment, routers, switches, wireless access points etc.
• Onsite, site assessment and auditing current equipment.

We have no doubt that your time working within our team, the training you will receive and experience of working with multiple & diverse IT Systems will result in you becoming a more accomplished 3rd line rated, top level IT Engineer able to face and solveany issue you come across - the ultimate engineer.

Future progression in the team would depend upon performance and aptitude across these roles.

In return for your input, you can be a part of an established and fast developing IT Company, gaining experience in a wide range of IT systems.

Training is on offer and you'll be working with a relaxed but busy environment with a companywide profit-share scheme / company bonus plan, a mobile phone and possibly your own company car

We are a small team who perform at a very high level, working in a relaxed environments the ability to perform as part of an efficient team is paramount to our companies ongoing success.

No agencies please