Customer Coordinator - Stevenage, United Kingdom - Hertfordshire CC

Hertfordshire CC
Hertfordshire CC
Verified Company
Stevenage, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Advert Information Job Title**:
Customer Coordinator - Gateway Connections Team


Location:
Farnham House, Stevenage


Starting Salary:
£23,620 with the opportunity to progress to £26,845 pa - Pay increase pending


Hours: 37 hours per week


Contract:
Permanent


Diversity:
We are an inclusive employer and value a diverse workforce

Are you looking for an exciting new challenge? We are looking for Customer Coordinators

to join our NEW Connected Lives Gateway Service for both Older People and Adults with Disabilities.

This service aims to prevent, reduce and delay need by ensuring people access a wide range of information/advice, intervention, and support at the right time and in the most uncomplicated way possible.


This crucial role in our Gateway Connections team is all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer.

The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.


Working within HCC's Connected Lives assessment framework, Gateway Connections work with citizens focusing on what the person wants to achieve - their outcomes.

We explore personal strengths, their family and friends' support networks, and using expert knowledge we connect people with things that will help individuals and families to get on with their lives, achieving prevention, or delaying the need for statutory provision of care services.


This requires we work collaboratively with our operational links in the Voluntary, Community, Faith and Social Enterprise preventative strategy, Herts Help, and social prescribing.

Relationships will also be developed with Hertfordshire Partnership NHS Foundation Trust (HPFT) Single Point of Access, the Frailty single point of contact, & Health partners.


We have excellent training opportunities to support your continuing professional development and a comprehensive benefits package offered through Herts Rewards.

We are a flexible team that promotes HCCs Ways of Working protocols


It is crucial that you have some prior knowledge and experience within the Social Care sector and beneficial to have relevant knowledge Social Care legislation such as the Care Act 2014, Mental Capacity Act 2005, and others.


An understanding of person-centred care is important as this is a key principle within Hertfordshire's Connected Lives Practice to ensure people are supported to maintain and develop their independence.


Job Reference:
HCC23100
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