Housing Officer - Leeds, United Kingdom - Leeds City Council

Leeds City Council

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
The post is funded until March 2024 with possibility of extension.

An exciting opportunity has arisen to be part of the Armed Forces Team and the Homeless Hospital project at Leeds Housing Option.

You will play a key role with both services, where you will provide housing advice and support to Veterans and Patients who are homeless upon discharge.

This is a busy, yet challenging service but equally a rewarding role. If you enjoy a challenge and passionate about helping vulnerable homeless people, we would like to hear from you.

Work closely with key partners both internal and external
Work to strict deadlines
Able to identify support needs
Attend multi agency meetings
Problem solve
Work as part of a team

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job purpose

To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed.

Customer focused and motivated to give the best possible service in the communities we serve.

To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services.

Responsibilities
To take ownership and responsibility for the social and physical environment of a defined geographical service area.

To ensure that the estate environment is maintained to a high standard.

To be responsible for the achievement of performance targets within a defined geographical area.

To be responsible for maximising various income streams to the authority and our tenants

To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.

To enforce tenancy conditions where appropriate.

Supervise and manage staff as required

Provide appropriate advice and support to customers.

To ensure the Councils safeguarding procedures are followed where appropriate.

To actively develop and promote tenant engagement and involvement through a variety of different approaches.

To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.

To work within Council policies and procedures including data protection and financial regulations.

To ensure the Council's health and safety policies and legal requirements are adhered to.

To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.

To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity

Promote and deliver the priorities, values and objectives of Leeds City Council at all times

Skills required
Able to work flexibly across different work locations and areas as appropriate.

To be able to communicate effectively with customers, colleagues, elected members and all other partners

Able to use a wide range of communication tools appropriate to the customers preferred method.

Able to supervise and manage colleagues

Able to use a wide range of communication tools appropriate to the customers preferred method.

Able to show empathy, act tactfully and sympathetically with customers over a range of issues

Able to manage competing demands and priorities to meet deadlines.

Able to input, maintain and retrieve information accurately from a variety of sources.

Able to objectively investigate and clearly report (in writing or verbally) on a range of issues

To work within budgets.

Able to adapt behaviours to achieve positive outcomes

Knowledge required
Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities.

Knowledge of current housing issues, legislation, policies and local strategies and initiatives

Awareness of customer engagement opportunities, enabling customers to help design and evaluate services

A good understanding of equality issues in the day to day delivery of services.

Knowledge of the Council's Allocations and Lettings procedures.

Knowledge of effective income management practices

Knowledge of effective anti-social