Sales Support Administrator - Gloucester, United Kingdom - Blackfinch

Blackfinch

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Blackfinch Group is an award-winning investment specialist.

Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin's birth, 12th February 2013.

A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early-stage investing, managed portfolio services, property financing and renewable energy. As an environmental, social and governance (ESG) investor, we work for a positive impact. We're proud to be entrusted with over £700 million in assets under management.

Role Profile
This role will provide administrative support to the Distribution, Events and Client Excellence Teams.

You will be providing a professional and courteous service to our external adviser clients and supporting the External Business Development Managers, through an efficient and structured approach.

Blackfinch are proud of the career progression opportunities available. This role could, in time develop into an Internal Business Development Manager role.

Key Accountabilities

Deal with both inbound and outbound telephone enquiries. This could involve booking meetings, providing illustrations, escalating technical queries and following up on outstanding queries.
Keep Advisers up to date with our products, literature, practices and procedures providing high standards of customer service by completing meeting follow ups or providing relevant customer information to Advisers.
Supporting External Business Development Managers and Senior Business Development Managers with administrative tasks.
To gather data for strategic contact lists and for analysis by other Distribution Team members.
To support the Director, Distribution Operations and provide reports when required
To assist Client Excellence and the Events Manager when required.
To seek out ways to improve knowledge, skills and processes.

Personal Qualities

Will have a friendly and professional "can do" attitude with the ability to take the initiative when necessary.
You will have a high level of attention to detail and work in a structured and methodical manner.
To understand data and its importance on how it can be analysed.
You will have an excellent telephone manner and able to communicate in an engaging way on the telephone.
To work well in a hybrid environment (both in an office space and remotely).
Adaptable to change and positive when engaging in new or challenging situations.
Keen to support others with a variety of tasks and confidently engage with interlinked departments.

Essential Experience and Qualification

Good level of secondary education.
Previous office and administrative experience.
Previous experience of working with data and using Microsoft Excel
To either hold or be prepared to achieve during your first 6 months the CF1 or R01 qualification (on a sponsorship basis).

Desirable Skills and Qualities

Previous sales support and/or data experience.
Experience working to Key Performance Indicators.

Please note, this role is based in the Gloucester office for 3 days per week, home based for the remaining 2 days.
If you believe you have the skills and experience for this role, we'd be interested to hear from you.

Job Types:
Full-time, Permanent

Salary:
£27,500.00 per year

Benefits: