Outpatient Clinic Co-ordinator - Harrow, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

Harrow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ensure that the telephone is answered promptly at all times.

Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner ensuring accurate records are maintained, both manual and electronic, and appropriate action is taken in a timely manner Participate in the induction and training of new staff within Moorfields East directorate, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.

Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework. Participate and assist with the collection of monitoring data as required.

Adhere to the Trust Uniform Policy. Adhere to the Trusts Quality Standards. To undertake any other duties as designated by the line manager which are commensurate with the grade.

To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.

To comply at all times with the Trusts Information Governance Policy.

The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.