Facilities Assistant - Reading, United Kingdom - CBRE

CBRE

Verified Company

Reading, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 23-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Reading - England - United Kingdom of Great Britain and Northern Ireland- CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management

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Key Tasks:

Provide an exceptional guest experience to all staff and couriers visiting Reading office locations
Ensure smooth and streamlined working relationship and outstanding service at all times
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships
Maintain personal awareness of all site and team protocols, embracing and implementing new procedures swiftly
Ensure prompt and seamless handover of information and special requests/ requirements between team
Work closely with the other supply partners for any requests to ensure a one team approach across the contract
Run reports where required
Positively respond to both our internal and external customers through effective communication and personal accessibility
Liaising with client on a variety of matters and attending to their needs whilst maintain a strong working relationship.
Maintain ownership and proactively manage all issues in conjunction with the wider FM team
Report on any known AV issues to IT
Locker set/reset
Innovation and suggestions to enhance service delivery
Complete meeting rooms set ups as and when required as well other reception/ meeting room duties that are required.
Understand processes and procedures and operate them to the required standard. Examples of these are;
Take delivery of couriered items throughout the day, log and inform recipient to allow a swift collection.
Execute any goods receipt procedures or processes in line with SOP
Delivery of mail and items received to buildings users
Maintaining up to date electronic data
Cleanliness, tidiness and organisation of postroom office
Running reports
Achieve results within quality and time restraints
Perform with an understanding of business requirements and changes and ensuring continuous improvement
Actively participate in a diverse and effective team
Convey messages and ideas clearly and openly. Involve people and influence decisions
Maintain personal awareness of all site and team protocols, embracing and implementing new procedures swiftly

Person Specification:

Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM.
Good administrative skills
Well organised and good prioritisation and planning skills
Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.
IT literate with strong experience of working with Microsoft Word, Excel, Outlook and Powerpoint software

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our clientcentric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.