Head of IT Infrastructure and Operations (BB-82860)

Found in: Whatjobs

Head of IT Infrastructure and Operations - Support Office Are you passionate about IT infrastructure and operations? Would you like to use your experience to deliver positive change and service excellence? Would you like to join one of Europe's largest veterinary groups? At CVS we are one of the largest integrated veterinary groups in Europe with a turnover in excess of £425M, more than 7000 employees and over 500 veterinary practice sites across the UK, Ireland and the Netherlands. Alongside veterinary practices, we also operate pet crematoria, laboratories, a distribution centre, an online business and buying groups. Our focus on IT and its benefit to our people, patients and clients, both now and for the future, has never been stronger. We currently have an exciting opportunity for you to join us as Head of Infrastructure and Operations. Reporting into the Chief Technology Officer, this is a key leadership role within IT. In the role, you will be responsible for leading and managing the technical operations of the CVS core infrastructure, applications and networks; delivering a robust, cost effective service that meets the companies growing needs. You will also be accountable for establishing and guiding an effective Service Management function, driving and coordinating the resolution of technical incidents and problems across all group divisions, and driving service excellence throughout the team. In the role, some of your key responsibilities will include: Defining the overall infrastructure and Cloud strategy at CVS in collaboration with peers and the Chief Technology Officer. The delivery, maintenance, and continuous improvement of effective, ITIL aligned customer focused service delivery. Driving a culture of continuous improvement across the team to improve service performance and cost management. Establishing and maintaining a single integrated Service Desk at CVS, acting as the single point of contact for all Technology related incidents and service. Building and maintaining reliable, robust and scalable Technology infrastructure and networks, able to support the demands required by the business and continually meet defined KPIs. Managing, maintaining and developing the equipment and systems that provide the organisation's shared services infrastructure. Working jointly with the Chief Technology Officer to develop, implement and manage core infrastructure security. To be successful in the role, you will be able to demonstrate: Proven experience creating a customer focused service team with an excellent record of delivery. Strong people management and leadership skills. The ability to influence Technology investment choices, taking into account customer requirements and cost. Proven experience of creating a strategic vision for services and infrastructure. Proven experience making informed data informed decisions with the customer at heart An excellent understanding of; Cloud based technologies; Technology architecture and infrastructure; networking in a multi-site environment (including MPLS and SD-WAN); ITIL aligned Service Management processes; security principles and applying them to an organisation (including regulatory requirements e.g. PCI, GDPR). Alongside a competitive salary, we offer benefits including; Up to 7 weeks holiday (with our buy/sell holiday scheme) + Bank Holidays, access to our industry leading sharesave scheme, enhanced maternity/paternity/adoption leave, heavily discounted pet healthcare, continued professional development and a range of flexible benefits such as Perkbox, GymFlex and Cycle to Work to suit your needs. Location: The role will be a split of several days a week at our Support Office in Diss, Norfolk, home working and travel to other CVS sites as required on occasion.  CVS House, Owen Road Diss, Norfolk IP22 4ER This website has been created by our colleagues using their words and pictures #thisisCVS CVS Group Plc. Registered in England No. 06312831. Registered Address: CVS House, Owen Road, Diss, Norfolk IP22 4ER CVS (UK) Limited. Registered in England No. 03777473. Registered Address: CVS House, Owen Road, Diss, Norfolk IP22 4ER

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