Ernest Gordon Recruitment Limited E

Aftersales Team Manager (Inbound / Customer Service) (BB-A37AA)

Found in: Whatjobs UK

Description:
Job DescriptionAftersales Team Manager (Inbound / Customer Service) Competitive salary + 10% bonus + Company benefits Dartford Are you a Contact Centre Team Manager looking for the opportunity to lead, implement and drive KPIs and attendance management where you will be instrumental in developing a well-established inbound contact team? On offer is full autonomy and recognition for a driven and strong leader who has proven experience driving and resetting KPI standards from managing disciplinary procedures through to training. This company employ over 200 people and manufacture and distribute high end interior products and have grown due to their family values and luxury product ranges. This role will be split between troubleshooting escalation from your team through to implementing a common culture of high standards, training, development, quality checking and KPIs. The role: * Team management of 10 - 15 people within an inbound contact centre * Implement and drive KPIs and attendance management * Troubleshoot and problem solve customer escalations The person: * Contact / Call Centre background * Interest in interior construction products * Experience managing a team (10 - 15 people) * Proven experience with KPI setting/ SLA and call handling Team Manager, Contact Centre, Team Leader. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

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