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Bilingual IT Service Desk Agent (German & English) (BB-A9A11)

Found in: CV Library UK

Description:
Bilingual IT Service Desk Agent (German & English) Bilingual IT Service Desk Agent (German & English) is required by a global Intelligence and National Security, Science and Technology organisation who are looking for a Bilingual IT Service Desk Agent (German & English) to join them on a permanent basis in their Farnborough office. As the IT Service Desk Agent, you will be providing support to German and English customers, providing support on all IT-supported software and hardware and mobile communications. Responsible for the management, order and distribution of software, hardware and mobile devices and also for ensuring a high level of customer service for service requests. Requests will be received via phone, email or in person. What's in it for the Bilingual IT Service Desk Agent (German & English)? Working for a recognised company with an excellent reputation Excellent benefits package including contributory pension, Life Cover, income protection and much more Excellent Salary Working in a company who invest in their team (including certifications & subscriptions) Excellent Career Development opportunities You will be working within industry leading teams and people Essential Skills for the Bilingual IT Service Desk Agent (German & English): Eligible for SC clearance Fluent in German and English, to a technical level Previous experience of working in a busy German speaking Service Desk environment Hold or be working towards CompTIA A+ qualification Support experience of Win 10 & iOS Operating Systems, Office 365 and Microsoft Office 2016 Experience of working to defined service levels Strong customer service skills both via telephone and face to face IT knowledge Knowledge of ITIL Desirable Skills for the Bilingual IT Service Desk Agent (German & English): Knowledge of Active Directory Understand Networking ITIL Foundation V4 certification If you have the essential skills, keen to work as an Bilingual IT Service Desk Agent (German & English) and wanting to work for a company who invest in their technology and staff, then please apply via the link. IND_PERM_HIGH

calendar_today4 days ago

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location_onFarnborough, United Kingdom

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