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Teamleader (BB-6A71A)

Found in: Whatjobs UK

Call centre Team leader
London E15 area 
Monday - Friday ( other hours maybe required )
8.00am - 5.00pm

A leading facilities company are seeking an experienced Teamleader to manage a small team within a call centre environment. The role will be overseeing a busy operation to coordinate, allocate engineer requests and manage customer calls.

Duties will include:

- Manage and oversee around 9 team operators 
- run daily reports and stats 
- Ensure all jobs are achieved on time
- Manage KPIs for the team
- Handle any customer complaints or issues 
- liaise with schedulers and dispatchers to achieve work flow

what to you need ? 

- Experience managing a team
- Facilities management experience 
- worked within a help desk role/ customer services 
- can work to deadlines 
- can work under Pressure
- strong customer service skills
- Ideally have experience using planon, or similar system

This is a temporary role which can go on to a permanent contract. please contact Emma today

calendar_today16 hours ago

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