Workango Ltd W

Senior Operations Manager (BB-483A5)

Found in:

Friday, February 12, 2021 Permanent Full Time Employers Senior Operations ManagerWe are looking to engage with Senior Operations Managers with a background of working within the Utilities marketplace. This position would be suitable for candidates who have strong commercial awareness alongside 3 – 5 years operational management experience. You will be a flexible employee who enjoys working in a changeable environment, someone who likes a diverse working day whilst being able to stay calm under pressure.Start Date: ASAPLocation: Cambridge (outskirts), CambridgeshireHours: Full Time 37.5 hours per weekSalary: up to £70,000Benefits: 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded, Eligibility to participate in the company bonus scheme, Inclusion within auto-enrolment pension, critical illness and group life schemes, Cycle to work scheme, Intercompany annual soccer tournament with minimal employee contribution required (held in Europe)You will join a dynamic and supportive employer as part of a global organisation and be responsible for delivering multiple processes across the UK business alongside ensuring the smooth and efficient delivery of services to both customers and clients. You will be able to prioritise a demanding workload whilst contributing to the growth of the team and services delivered.Duties: * Delivery of multiple processes across the business * Ensure the smooth and efficient running of all services * Meeting the expectations and needs of customers and clients * Manage, lead, and develop the operations team * Review, plan and monitor the workload of the team * Setting ambitious and realistic KPIs, identify and analyse trends, ensuring KPI’s are met * Report services against KPIs, prepare and complete action plans * Implement productivity and quality improvements * Continuously improving existing processes * Making sure recurring issues are proactively identified and resolved * Ensure performance and contractual commitments of key services meet customer SLAs * Forecast requirements, monitor costs, prepare operational budgets, analyse variances * Management of raising, tracking and resolving incidents that impact service delivery * Handling stakeholder requests * Managing key partnership agreements ensuring compliance and contractual obligations are met * Primary point of contact when there are issues related to quality, customer service and metering * Communicating customer issues with the operations team * Devise ways of improving performance, including resolving problems and complaints * Develop, implement and enforce effective and efficient operations processes and procedures * Work closely with MD and management team to set and/or implement policies, procedures and systems and to follow through with implementation * Implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends * Communicate job expectations to staff; planning, monitoring, appraising and reviewing job contributions * Recruit, select, train, assign, schedule, coach, counsel and discipline employeesSkills and Experience Required: * Prior utilities or utility consultancy experience * Operational management experience (minimum 3-5 years) * Understanding of stock management system * Ability to manage time and workload effectively * Experience in negotiating and working with suppliersIf you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy Keywords Management Working Hours No specific preference Working Days No specific preference Start Date No specific preference Address Cambridge, Cambridgeshire, United Kingdom CV-Library Cambridge, Cambridgeshire, United Kingdom  When you finally win that client and you want to make sure your selected candidates aren’t serial killers... or wor… May. 25, 2018  Confidence is overrated. Bravery and output are better. Michael Jackson and Kurt Cobain had no confidence, but peop… May. 25, 2018 Our Newsletter To be kept up to date with the latest news at Workango and to find out what is happening in the UK jobs market please enter your email address and we will email you our newsletter on a fortnightly basis.

calendar_today1 day ago

Similar jobs

info fulltime

location_onCambridge, United Kingdom

work Workango Ltd

I expressly authorise the Terms and Conditions