CV-Library C

Product Complaints Investigator (BB-BD915)

Found in: CV Library UK

We are working on behalf of our client in Birtley who is looking to add a Product Complaints Investigator to their team. You will work on a permanent basis, working 8.30 - 5 pm Monday to Friday, with an annual salary of £18,500. The main purpose of this role is to investigate the quality of a product/batch following a complaint from a customer regarding the application or performance of a product to include. Duties of the role: * Checking QC retained batch samples against the QC specification and standard to ensure they are of a high quality and fit for purpose * Check the product performance against the specific complaint claim, if not covered by QC spec * Carry out analysis of flake samples taken from site, to establish the cause of the failure of the coating on the project * Write a detailed report based on the investigation, update complaint record with all details of tests carried out and results for handing over to Tech Support Adviser * Investigating reoccurring product issues, to establish if any improvements are required * Investigations to assist with product improvements when required, working with QA and R&D * Assisting with maintaining QC retained samples store * Assisting with statistical reports * Time will be spent between lab and office Essential Experience: * Higher Education Science Qualifications ( A level, BTEC LEVEL 3 Diploma – Applied Science, or equivalent) * Methodical , analytical and organised * Practical, hands on skills required * Self starter – self motivated * Mature – able to prioritise workload and work unsupervised in the laboratory Desired Experience: * Paint/Coatings knowledge preferable but not essential Due to the high volume of candidates responding to our adverts unfortunately we are not always able to provide individual feedback. If you don't hear from us within the next ten days, please assume you have been unsuccessful on this occasion. We will however keep your details on file and you may be contacted about other opportunities in the future

calendar_today1 day ago

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info Permanent

location_onBirtley, United Kingdom

work CV-Library

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