Description:

Providing exceptional support and service to our Resellers

* To be the first point of contact for complaints and escalations within the team and for our Resellers

* Provisioning and Managing reseller orders using our mainframe internal systems as required

* Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates

* Customer Service and Support duties

* Handle incoming calls from our Resellers as required

* Investigation into root cause of recurrent provisioning issues

* Provide technical advice to resellers and internal staff

* Investigate order rejections and issues using problem solving

* Schedule and action all tasks to completion within specified timescales

* Ensure all systems are kept fully updated for each action and point of customer contact

* Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.

* Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.

* Within the operations of your team.

* Carry out any ‘ad hoc’ assignments as and when required.

* To be compliant with health and safety company policy and legislation