Hermes

Product Development Manager (BB-9AEDB)

Found in: Talent UK

Description:
We have a brand new and exciting opportunity available for an experienced Product Development Manager to join us at here at Hermes in our product & proposition team. This is a senior role managing a fantastic new suite of products and services and you will be responsible for driving new products forward and preparing them ready for go to market and then monitor the life cycle management. You will be heavily involved all the way through the product journey from ideation, requirements & scope through to launch and will work with IT product owners, operations, UX, CX, CS, MI and the proposition manager.The Product Manager is responsible for all of the Hermes new products & services. They are responsible for driving new products and preparing them ready to go to the market and in life cycle management working heavily with IT product owners and the proposition manager.You will be a commercially focused individual and able to manage the success of a portfolio of exciting new products and services. You will have worked in agile before in order to take each product to market fast and effectively.You will be responsible for how each product is developed and monitored along with the vision, which you will be the custodian for. Products will form a mix between ‘parcel based products’ such as next day and ‘digital products’ such as API’s and all the customer and clients touchpoints that sit alongside.Your primary objective will be to help to shape and drive a suite of commercially focused Products to ensure that we continue to maximise client value, achieve our volume targets and continue to drive profitability. As such, you will have an eye on the broader marketplace, understand and anticipate client needs, and can engage key stakeholders in the future direction of the products and services they are accountable for.This is primarily an internal-facing role, but you will be required to work directly with clients alongside our client management team when necessaryThis varied and rewarding role is ideally suited to a highly organised individual who has experience of working with internal and external stakeholders at all levels, including board and senior management, working within a fast-paced environment.You will be accountable for:Managing all products against targets and ensuring delivery of these in partnership with the client development team. This includes accurately reporting what products/services our existing clients subscribe to, measuring the success of these products/services and working with ICAM to ensure this MI remains 100% accurate.Work in partnership with the Commercial MI team to understand and analyse product performance and use this data to drive improvements in product sales.Develop comprehensive knowledge of similar and competing products and be aware of new developments in the market, producing gap analysis to inform the on-going direction of the productsWork with the Head of Product & Propositions to shape the direction of the Product Portfolio and putting documented strategies in place for each productWork directly with clients and client teams to ensure the products are continuing to fulfil the specific needs and demands of our current and future client base, and feed any opportunities for product enhancement and development into the wider businessAct as the subject matter expert for internal and external stakeholders on all product-specific issues, managing day to day queries and supporting our Client and New Business TeamsSet up and maintain a database of clients using Hermes products/services.Understand all products in the portfolio inside out and be the go-to person for any product queries the wider business may have. Be comfortable calling out any issues that may potentially have been overlooked.Working with the Head of Product & Propositions to ensure that all products are BAUMonitor and report on all product interactions and performance across our channels.Responsible for the experience and improvement of each product element.We’re looking for a real team player with loads of energy and ready to challenge the business to bring the best possible products & services to market that really make a difference to our clients & end customers.You will be responsible for how each product is developed, monitored and performs.This is primarily an internal-facing role, but you will be required to work directly with clients alongside our client management team when necessary

calendar_today3 days ago

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location_on Leeds, United Kingdom

work Hermes

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