Customer Service Advisor (BB-40D55)
Found in: Talent UK
Description:Location: Farnborough Contract length: 10 month contract Hours: Monday- Friday 08:00- 16:45/ 09:00-17:15/ 09:45-18:00 1 in 4 Saturdays 9am- 12:30 Rate: £13.60ph The role of the collections advisor will include: Working as a Collections Advisor involves optimising customer contact through understanding customers' circumstances and collecting outstanding arrears.Speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within guidelines.Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance. The successful collections advisor will require: Previous customer service/ high call volume experience (essential) Prior knowledge of working in a collections environment (desirable) Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasksAn excellent level of both written and verbal English languageTeam player with a high level of motivation and resilienceExcellent attention to detailOrganisation skills Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Matchtech and may assist with processing your application.
calendar_today17 hours ago