Civil Enforcement Officer (BB-1C580)
Found in: Talent UK
Description:Civil Enforcement Officers | West London Alliance Hours: 42.5 per week Salary £23,978.5 per annum, £10.85 per hour Serco have an exciting opportunity for Civil Enforcement Officers to join our Parking Services team in North West London. The working hours are Monday to Sunday 6am-1am, including Bank Holidays on a rota basis. You MUST be flexible to work shifts across all required days and evenings. First and foremost, you will be the face of Serco’s parking enforcement team in the community. As the Civil Enforcement Officer, you are responsible for ensuring enforcement of all on/off street permitted parking regulations in all controlled zones/beats, in accordance with the Traffic Management Act 2004. You will provide vital front-line customer service to the local community and take great pride in your work. A typical day will see you walking in excess of 10 miles in all weather conditions, including snow, wind and rain, offering guidance and advice in parking matters to the general public and issuing penalty charge notices and authorise removal of vehicles using a handheld computer terminal where appropriate. You will also report any damages or faults with Pay & Display machines within the borough and carry out gritting at the off-Streetcar parks as and when required, as well as any other duties required by management. We know that Civil Enforcement Officers are our community’s unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in North West London. About You As front-line customer service representatives, you will be confident in dealing with members of the public and have the ability to remain calm and act professionally and courteously at all times and in all situations. You should be approachable, friendly and always promote positive public relations. It is essential that you hold a driving licence to be considered for this role, as you may be deployed in a Mobile unit at any of the Parking Services contracts, so please make sure this is visible on your CV. The ideal candidate will have previous experience of working in a customer facing customer service environment, happy to work outdoors in all weather conditions, and have exceptional communication skills in both spoken and written English. Why Serco Serco are dedicated to investing in our staff and as such, all successful candidates will receive full training and will also complete a City & Guilds Level 2 qualification for Civil Enforcement Officers (Parking). Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offer Up to 6% contributory pension scheme Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. Interesting, varied and enjoyable work A company that recognises your contribution About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).
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