eCommerce/ OmniChannel UX Senior Manager (BB-ACA1D)

Found in: Talent UK

Key QualificationsDeep expertise and senior level experience in digital commerce/ eCommerce and digital merchandising/marketing15+ years in eCommerce, Digital or Retail, preferably with category management responsibilityStrong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations and plans for business growthExperience delivering successful end-to-end digital programs or campaigns through cross functional internal and external teams— from concept to execution to reporting and optimizationStellar analytical ability with capability to transform online critical metric CX data into impactful insights and execute upon themStrong organizational agility working with and influencing internal and external teamExcellent team management and leadership track record.Ability and deep experience communicating to a wide range of leaders and constituents across functions, organizational levels and cultures; including regular senior executive communicationsDeep experience working globally across GEOs and teams.Proven experience leading through influence in a matrix organization - working with Worldwide teamsPrevious experience with online marketplaces preferredDescriptionLead a global CX (customer experience) team and overall business roadmap for Apple’s marketplace business focused on growing sales while creating and managing the optimal and unique Apple CX. Lead GEO sales engagement at all levels across several regions to create optimal customer experience and digital sales. Work closely with external digital channel partner and executives. Establish new industry standards of digital customer experience for Apple. Lead the CX execution team and develop new strategies that creates and deploys new and industry leading eCommerce capabilities globally. Work closely with sales to develop innovative digital merchandising strategies for campaigns and new product introductions via the digital channel partner. Utilize online critical metrics, web analytics, and performance metrics to analyze, develop and execute on growth programs, insights and opportunities. Partner closely with cross functional leaders and teams in marketing, sales, finance and operations to ensure the digital customer experience.Education & ExperienceBS or Equivalent experience Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics

calendar_today4 days ago


location_on London, United Kingdom

work Apple

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