Professional Services Consultant (Technical) (BB-AAAF5)
Found in: Talent UK
Description:Tribal’s professional services team aid our mission to empower the world of education by providing the services and support our customers need to successfully implement Tribal products and utilise them effectively now and into the future. We are currently recruiting for a Technical Consultant to join our UK team working closely with our higher education customers. Whilst you will deliver some consultancy on customer sites, around 80% of this will be delivered remotely. The role of the Professional Services Consultant (Technical) is to enable our customers to maximise the benefit they get from our systems through the delivery of effective technical consultancy. Your key responsibilities will be, but not limited to:To competently carry out all technical implementation activity required by our customersprovide excellent technical service and continually improve the customer experience and meet business needsUnderstand and utilise the project management methodologies used by TribalProvide advice and guidance to the Tribal Customer Service and Support teamsIf required, provide technical training to customersApplicants do not need to have previous professional services consultancy experience, but you should be comfortable working directly with customers, both onsite and remotely.It is essential that you have strong knowledge of our SITS:Vision student management system in the higher education sector. You should be a confident communicator with effective presentation, organisation, and troubleshooting skills.You should be comfortable working with technical specifications and should be able to produce technical documentation of your own when required.This role is ideal for people keen to make an impact within an established international business which is at the forefront of HE. We offer genuine opportunities to grow your career whilst getting stuck into exciting and challenging work.All applicants must be comfortable working in a target orientated environment.Why Tribal?Your day to day life at Tribal will be diverse and challenging, and you’ll benefit from our generous benefits package includes pension; private medical insurance, life assurance, a healthcare cash plan, and the option to buy or sell annual leave.If you are interested in applying for this position, please complete our short application form attaching your CV and cover letter.Tribal are an equal opportunities employer.
calendar_today3 days ago