NRG

CUSTOMER SERVICE ADVISOR – GERMAN (BB-2F768)

Found in: Talent UK

Description:
#BETHECHANGE! greenbean are working on a hugely exciting new role, we are looking for several customer service agents who can speak German. (Please note this role will be home working until Summer 2021).If you have a passion for customer service, building relationships and a natural ability to problem solve then this is the role for you.Our client Empowers Passionate People. You will act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services. Essential Job Experience: 2-3 years of experience in a customer service environment (e.g. travel, retail, customer service) Essential Job Skills: Strong Customer Service and relationship building skills Excellent communication skills - The ability to liaise with Stakeholders on a day to day basis via telephone (excellent telephone manner), email and face-to-face in a clear, caring, concise and professional manner Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution. Planning, organizational, time management and negotiation skills Attention to detail, able to document details of issues clearly in a concise understandable manner Excellent spoken and written English with a second language would be an advantage (German) Technical Skills: Intermediate to Advanced skill level in Microsoft Office Suite i.e. Word, Excel and Outlook Experience with and working knowledge of accounting system Knowledge of working with a complex CRM database preferred

calendar_today4 days ago

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info Permanent

location_on Newcastle upon Tyne, United Kingdom

work NRG

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