Retention Advisor (BB-5EEB5)

Found in: Talent UK

Retention AdvisorNewcastleFull-timeSalary: £19,000 pa + bonus OTE £37kWorking Hours: 40 hours a week (9am to 6pm) between Monday to Friday. Must be flexible with shifts as per business requirements.Holidays: 21 days holidays (increasing to 23 days after 1 years? service) plus bank holidaysAbout UsVerisure is a rapidly expanding company with very strong corporate background in 16 countries in Europe and Latin America. We are Europe?s leading supplier in innovative security solutions with more than 30 years of experience.At Verisure our priority is our customers. We protect what matters most to our customers 24 hours day / 365 days a year. We believe in investing in our employees, VERISURE try to promote first from within the company, enabling excellent career growth opportunities.Main Responsibilities:Delivering first class customer service to customersDealing with escalated high-level complaintsEstablish, build and manage strong long-term customer relationshipsEnsuring customer satisfactionMaking outbound calls to existing customers with the purpose of retaining themTo liaise with various other departments both within the business and third partiesTo update relevant information in our customers? recordsWhat we are looking for: A minimum of one year experience in call centre environment, in a telesales or retention roleExperience in dealing with high level complaintsStrong computer and MS office skillsExcellent interpersonal & communication skills with problem solving attitudeAttention to detailCustomer oriented, genuinely passionate about providing an amazing experience through every interactionThe ability to multitask effectively whilst keeping a high level of service qualityProactive and work effectively and efficientlyEnjoys working in a teamPassionate and willing to learn in a dynamic and challenging environmentAmbitious and willing to accept new challengesOur BenefitsPerkbox discountsPension SchemePrivate Medical HealthcareBirthday OffCycle to work SchemeLong Term Service Awards21 days plus bank holidays increases to 23 days plus bank holidays after 1 years? serviceCareer Progression (performance based), with a business that is rapidly growingFree sport facilities (3 tennis court, 7-a-side football pitch, Netball court). Discount on regular buses. Discounts at local restaurants, attractions and retail outlets. Dedicated BBQ appliances with preferential ratesOn site nursery with preferential ratesQuorum Q card Free Fruits, Tea, Coffee, Hot Chocolate.Free parkingEmployee alarm discount programme (after completion of probation)

calendar_today2 days ago


info Permanent

location_on Newcastle upon Tyne, United Kingdom

work Verisure

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