Corecom Consulting

2nd Line Support Engineer (BB-37777)

Found in: Talent UK

Back to jobs Back to my search 2nd Line Support Engineer / Leeds / Big Opportunities APPLY NOW 2nd Line Support Engineer / Leeds, West Yorkshire / £28,000 / Big Opportunities Are you a 2nd Line Support Engineer who is ready for their next challenge? Do you enjoy a fast-paced environment? Do you enjoy working with a variety of clients/customers? Corecom Consulting has partnered with one of the fastest growing providers of IT managed solutions. My client provides a full suite of solutions comprising on-premises; hybrid and cloud hosting solutions, Azure cloud migration services, application support, voice solutions and lots more which means no two days will be the same. As the 2nd Line Support Engineer you will be joining the Help Desk team, you will have exposure to a variety of technologies and can grow and progress along with the business.They have a very open culture where collaboration, inclusion and close working with the leadership team is encouraged, as the 2nd Line Support Engineer you will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.What can you look forward to? Extra accreditations1-1 support and trainingLife insurance policyTaste cardPurchase holiday scheme (up to 5 extra days)Your birthday offProgression and developmentOffices with characterParkingSocial environment What we need from you 2nd Line Support experienceExperience on a helpdeskMicrosoft Software (Windows Server 2008, 2012, 2016, 2019)O365 and its complimentary addonsAdvanced hardware/software troubleshooting and problem solvingDriving Licence (no public transport to the office) Desirable skills: SharepointAzureWindows Virtual DesktopTelephony Systems My client is looking for someone who has experience in a similar role and has a passion for problem solving under pressure. If you love IT Support and want to progress your career further, then this may be the perfect next step.Day to day you will be responsible providing 2nd line technical support for hardware and software issues, being a team player, ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls. You will take ownership of incidents assigned to you and manage them through to resolution, ensure that any technical or operational issues on a service ticket are escalated efficiently and loads more. Please apply now for more information, Interviews will be taking place this week and next week so get in touch as soon as possible. 2nd Line Support Engineer / Leeds, West Yorkshire / £28,000 / Big Opportunities Job Reference: 6045Salary: £24000 - £28000 per annumSalary per: AnnumJob Duration: Job Start Date: ASAPJob Type: PermanentJob Location: Leeds, West YorkshireJob Regions: Yorkshire - WestJob Industry: ITJob Specialism: Networks and InfrastructureApply Now Back to my search

calendar_today6 days ago


location_on Leeds, United Kingdom

work Corecom Consulting

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