Search Consultancy

Customer Service Advisor (BB-797CB)

Found in: Talent UK

Description:
We are looking for experienced customer service advisors to join our client based in the centre of Huddersfield. Ideally, we are looking for some experience of working in professional services but we will consider any office based customer service experience.The role will involve speaking with customers who want to claim for a personal injury or clinical negligence. We are looking for individuals with good communications skills, this role isn't scripted and will require excellent rapport building and listening skills.The company operate over 7 days and work on a shift pattern between 8am-8pm on a 5 week shift rota. Usually rotas are given at least 4 weeks in advance. Hours are mostly Monday to Friday, with one weekend day on certain shift patterns, average of 35 hours each week.Customer service duties* Taking inbound calls from customers* Fully understand details of the customers claim and accurately record on the database* Build rapport and show empathy with customers* Work towards KPIs and set targets* Guide customers through their claim process from start to finish* Promote the services of the company and provide a professional company image at all timesCustomer service job requirements* Office based customer service experience* Some experience of working with professional services would be an advantage but not essential* Excellent communicator, professional at all times* Great listening skills and the ability to show empathy with customersBenefits* Basic salary 19,500 - 20,000 per annum* Performance bonus* Private healthcare* Perkbox* 22 days holiday, rising with service* Birthday off each yearPlease note this role is likely to be permanently home based. You can apply for this role by sending your CV via the link on this page.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. Apply Now

calendar_today5 days ago

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info Permanent

location_on Huddersfield, United Kingdom

work Search Consultancy

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