Jobs in Beauty

Beauty Therapist (BB-27496)

Found in: Talent UK

Description:
We deliver outstanding wellness and beauty services to many of London's most exclusive and desirable residencies and have an amazing opportunity!PURPOSE OF THE ROLE:The role of the Beauty Therapist is to provide the highest level of personalized customer care and service to all residents, internal employees / clients and directors in line with the agreed service standards and proceduresKEY RESPONSIBILITIES:To provide a warm, courteous and prompt welcome on arrival for all residents and visitorsCoordinates beauty treatment bookings, ensuring the quality, standards and expectations of the residents are met on a daily basisPerforming luxury beauty treatments in a way suited to our client s individual needs. Ensuring a personalized bespoke service is maintained for every individual residentActively and positively engage with residents, colleagues, visitors, clients and our service providers to ensure a seamless service experience can be created Attention to detail on all aspects of the jobActively listen and respond positively to resident s questions, concerns, and requests and use specific process to resolve issues, delight, and build trustInteracts with residents to obtain feedback on quality of product, service levels and overall satisfactionEnsure that a great working relationship is maintained with our client and other departments within the buildingTo check, read and action e-mails and other requests regularly and on a timely basisActively promoting your services to all the residents and visitors and to work closely with all service providersWHAT WE ARE LOOKING FOR:High level customer service ambassadorAble to understand, anticipate and deliver outstanding personalised serviceAble to demonstrate a professional and organised approach to the roleGreat team player and can take ownership and responsibilityPreviously worked to policy and proceduresLogical thinker, able to spot errors and resolve issuesAbility to prioritiseAttention to detailProfessional service approach knowledgeConfident and outgoing natureProfessional presentationKnowledge of current wellbeing trendsEXPERIENCE & QUALIFICATIONS:A minimum of two years previous experience working in a customer service environment, preferably within a 5 star hotel or similar hospitality industryExperienced in a high standard beauty therapy role and qualified to NVQ Level 3It would be an advantage if you are trained in Dermalogica products but not essential as training can be given.Get in touch with current CV for more info

calendar_today1 day ago

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info Permanent

location_on London, United Kingdom

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