IT Operations Manager (BB-6C08D)
Found in: Talent UK
IT Infrastructure Operations Manager
We have an opportunity for a strong minded individual,with personality and presence, to assume responsibility for management of ~10engineers providing 24/7 operations and operational support for a considerableinfrastructure spanning multiple countries in Europe. He/She will not be afraidto confront inefficiencies and/or conflicts and to implement change that willdrive positive end results to ensure company, team and personal success.
Based in Kent, European travel will be required,however tools are available to enable remote management, process/progressmonitoring and ultimately results.
Fluency in the English language is crucial, with otherlanguages a considerable plus.
Role and Responsibilities:
Proactively leading the European Shared Services teamas line manager of 8-12 Infrastructure engineers
Responsibility for provision of 24x7 operationssupport for critical infrastructure services across Europe
Driving key strategic goals in the areas ofautomation, infrastructure observability, process standardization and capacityplanning across a variety of Infrastructure systems and services
Partner with Support, Business and Application teamsto troubleshoot and remediate problems
Escalation point for regional Infrastructure leadsacross Europe
Directly and indirectly manage and verify contingencyplanning, disaster recovery back-up procedures
Assess/recommend ongoing improvement or re-engineeringIT services & technologies
Manage/optimise staff resourcing, hiring, training,& supervising IT staff
Develop people and talents. Ensure that there areadequate training opportunities to grow
Important: European travel required
To be successful in this role you will be able todemonstrate:
At least 5 years experience leading a team in chargeof a 24x7 oriented production environment across multiple data centres
Technical background with main focus on, and passionfor, leading and mentoring people
Strong interpersonal skills to lead the dailyactivities of a technical team including management, mentoring and coaching
Experience in dealing with different countries,cultures and the inherent difficulties in cross-border management
Experience supporting Cisco based networks (incl. MPLSand SD-WAN), VMware and telephony, contact centre and video conferencetechnologies
Ability to effectively communicate effectively tosenior management as well as end-users and suppliers/vendors
Ability to manage, mentor and coach a team
Good understanding of outsourcing and off/nearshoring, building win/win strategies and contracts with suppliers/vendors
Experience in project management and third party teammanagement
Experience in basic financial and assetadministration, backend controls and common tools such as ITIL, Helpdesk, MSOffice, MS Teams, etc.
Experience in crisis management with ability to managethe matrix
Henry Schein, Inc. is an Equal EmploymentOpportunity Employer and does not discriminate against applicants or employeeson the basis of race, color, religion, creed, national origin, ancestry,disability that can be reasonably accommodated without undue hardship, sex,sexual orientation, gender identity, age, citizenship, marital or veteranstatus, or any other legally protected status.
For more information about career opportunities at HenrySchein, please visit our website at:
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