Litigated Credit Hire File Handler (BB-B9C50)

Found in: Talent UK

Job PurposeThe File Handler will work in a credit hire team pursuing settlements of litigated files in line with client instruction / client guidelines to the commercial benefit of Keoghs. This is a full time permanent position working 35 hours per week Monday - Friday.Key Accountabilities• Create initial case strategy following Client Guidelines and review of information available• Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs• Undertake Court Telephone Hearings to ensure progress is maximised and all actions have been undertaken to bring the case to settlement• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments• Dealing with correspondence and telephone calls• Undertaking periodic reviews of files in line with Client requirements• Updating reports• Meeting agreed performance targets• Ensuring files are kept within ISO 9001 guidelines• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested• To ensure compliance with the SRA Code of Conduct 2019• Adhere to the Keoghs ValuesExperience, Skills and QualificationsEssential • Previous experience in credit hire a minimum either defendant (preferable) or claimant.• Experience of small claims and fast track matters• Previous experience of handling own caseload• Good standard of education – 3 GCSE’s grade C or above or equivalent including Maths, English & Science as a minimum.• Good telephone negotiation skills• Have an understanding of case law and litigation practice & process and CPO• Ability to use own initiative• Ability to plan and prioritise workloads• Excellent listening and verbal communication skills• Ability to make decisions• Ability to remain calm under pressure• Ability to follow work processes and keep to strategy yet flexible enough to adapt to change• Proficient IT skills• Adhere to the Keoghs Values Desirable • Knowledge / experience of the litigation process• Some knowledge of Road Traffic Accidents (RTAs)• Experience of Indemnity Principles and CCFAs Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values: We listen, are down to earth and supportive We work together towards a common goal We’re friendly with a can do attitude We care about our clients We evolve

calendar_today3 days ago


info Permanent

location_on Liverpool, United Kingdom

work Keoghs

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