Government Recruitment Service

Customer Service Advisor (BB-4AB29)

Found in: Talent UK

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.Are you an organised individual who enjoys working in a past paced environment?Are you an excellent communicator who prides themselves on delivering an accurate, first-class customer service?If you are, we are looking for a dedicated Customer Service Advisor to join our team at the Maritime and Coastguard Agency, and we’d love to hear from you.Job descriptionThe UK Ship Register (UKSR) works to promote the UK flag worldwide ensuring safer lives, safer ships, cleaner seas. The Registry of Shipping and Seamen within UKSR provide front line Customer Service and are responsible for coordinating and issuing ship registration and related documentation required to operate under the UK flag.This is an exciting opportunity to join our team as a Customer Service Advisor where you will provide a first class, professional Customer Service to existing and potential UK Ship Register customers.Working as part of the team, you will deal with all customer enquiries at the first point of contact, maintain accurate records and process customer applications to ensure all certification and documentation is accurate and received in a timely manner.ResponsibilitiesYour duties will include:· answering customer queries via telephone and providing accurate information in a polite and professional manner· proactively managing all customer queries in line with Regulations, delivering first-call resolution where possible· respond to customers via written and electronic correspondence by ensuring all UK Ship Register documentation is correct and complies with relevant Regulations· ensure all customer and vessel details are accurately recorded on the Digital UKSR system and other MCA databases used.· provide a registration process which is delivered within agreed service levels, dealing with all customer enquiries and issues as they arise· achieve a level of personal performance which meets required volume targets and contributes to the success of the team.· process customer applications and all documentation to ensure all certification and issued documentation is accurate and received by the customer in a timely manner· process all customer payments ensuring all action taken is GDPR compliant

calendar_today5 days ago


info Permanent

location_on Cardiff, United Kingdom

work Government Recruitment Service

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