To provide a timely, professional and high-quality service to clients in the management of volume pre- litigated cases in our motor department.
After the required level of training and support our teams are expected to: Negotiate claims for liability and damages on pre litigation cases within authority limits Pro-actively handle claims to ensure delivery of a focused claims service Ensure strategies reflect commercial reality of case value. Comply with internal and external service level agreements. To record timely and accurate management information. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. Handle confidential information in line with the firm's data security protocols. Hit their individual targets (which are set based upon work type and experience). Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
The Ideal Candidate
Please note that: Some experience of working in an insurance environment (particularly motor) is desirable but not essential; and Knowledge/previous experience of case management is desirable but not essential.
A successful candidate must have: Good understanding of claims handling practice and strategies IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills – The ability to organise their own time, recognise what's a time pressure, what's important and when to ask for help. Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn – The ability to retain knowledge and put into play new skills. Good oral and written communication skills.
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