DAC Beachcroft LLP

Claims Handler - Motor (BB-E04FF)

Found in: Neuvoo UK

Description:

Role Responsibility

To provide a timely, professional and high-quality service to clients in the management of volume pre- litigated cases in our motor department.

After the required level of training and support our teams are expected to:

  • Negotiate claims for liability and damages on pre litigation cases within authority limits
  • Pro-actively handle claims to ensure delivery of a focused claims service
  • Ensure strategies reflect commercial reality of case value.
  • Comply with internal and external service level agreements.
  • To record timely and accurate management information.
  • Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
  • Handle confidential information in line with the firm's data security protocols.
  • Hit their individual targets (which are set based upon work type and experience).
  • Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience.
  • Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
  • The Ideal Candidate

    Please note that:

  • Some experience of working in an insurance environment (particularly motor) is desirable but not essential; and
  • Knowledge/previous experience of case management is desirable but not essential.
  • A successful candidate must have:

  • Good understanding of claims handling practice and strategies
  • IT skills - Be IT literate with a good working knowledge of Excel and Word.
  • Prioritisation & Organisation skills – The ability to organise their own time, recognise what's a time pressure, what's important and when to ask for help.
  • Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
  • Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
  • Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
  • Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
  • Aptitude to learn – The ability to retain knowledge and put into play new skills.
  • Good oral and written communication skills.
  • calendar_today5 days ago

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    info Fixed Term

    location_on Newport, United Kingdom

    work DAC Beachcroft LLP

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