IT Technical Analyst (BB-4DFD4)

Found in: Neuvoo UK


IT Technical Analyst

Up to £30k - Cannock - Great Opportunity - @Hays are currently recruiting for an IT Technical Analyst for a business looking to expand their current team based in Cannock. This business is at the forefront of their respected industry, providing quality products and services to the Retail and Construction markets. They are really scaling and investing in their IT team as they look to move to a 24x7 service model and invest in a new Epicor ERP system.
This job will involve supporting the new 24-hour operational service across multiple technologies. Predominately based in Cannock in the Midlands, regular travel to other sites will be expected as well as some flexibility to work from home also available. It would be ideal though for this candidate to based on-site in Cannock as much as possible to support workforce on site. You will work in tandem with another Technical Analyst on a rota system covering support nights and weekends. It is initially expected that the shift pattern for this job will be 2pm-10pm, 5 days a week.
Reporting into the Head of IT, you will be responsible for 1st line technical support on-site in Cannock. This will include responsibilities including managing all warehouse and driver hand-held terminals, warehouse management systems and contact centre systems. You will also be looking after the PC’s, laptops and Printers within the building, making sure all LAN/WAN/Wi-Fi are running smoothly, resolving issues or escalating to 2nd line or 3rd party providers if required. You will also highlight trends and proactively prevent issues from occurring and be on the lookout for opportunities to add value and efficiency to the business within your department.
To be considered for this role you, we are ideally looking for 5 years working within a multisite fastmoving warehousing environment. Given the nature of the role a broad understanding or IT and generalist experience would be preferred where possible you will have a good understanding of LAN/WAN/IP infrastructure and an advanced knowledge of Microsoft Technology stack including Office 365. You will be an excellent communicator at all levels and any experience and knowledge in SharePoint, ERP systems and SQL would be beneficial but not essential.
This is a fantastic opportunity to join a growing business who are investing in their IT team and support function. You’ll perform a rewarding role problem solving and providing IT support to the wider business as well as support with system change and EPR implementation. It would suit an ambitious IT professional looking to progress their career. Please send a copy of your CV to be considered for the role.

calendar_today4 days ago


info Full-time - Permanent

location_on Cannock, United Kingdom

work Hays

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