Be a resident expert of OpenText’s software licensing! Marry three functions that don’t often come together: Sales, Legal & Technical.
The Software License Manager, License Management Services Group (“Compliance Manager”) is responsible for systematically engaging customers who utilise OpenText’s software to ensure that the customer’s use of the software is within its licensed software entitlements. If a customer is found to be using software that is not fully licensed, the Compliance Manager conducts negotiations and prepares appropriate license contracts necessary to resolve all aspects of the non-compliance.
Come join us and help enhance and protect the value of OpenText’s intellectual property and customer relationships!
YOU ARE GREAT AT:
Conducting internal contractual entitlement and support reviews, including the analysis of contractual, financial, and other documentation to understand customer entitlements.
Directing conversations with customers at all levels such as procurement, technical team members, legal, C-level executives, etc. to assess software usage, determine compliance with entitlements, and negotiate appropriate resolution of any non-compliance.
Managing extensive internal interactions with cross functional stakeholders including legal, technical support, support renewals, engineering, product management, product marketing, pricing, sales, and sales operations to leverage expertise as needed and to keep key stakeholders apprised of compliance activities.
Developing and maintaining related product use questionnaires to be used during compliance assessments, reviewing the effectiveness of compliance tools, and driving the development of new features and functionality as necessary to improve compliance coverage.
WHAT IT TAKES:
Previous experience in the software industry with both technical and contractual exposure.
Detail oriented with strong technical, contract interpretation, organisational, and negotiation skills.
Direct customer facing experience, exceptional written and verbal communication and strong organisation and productivity skills to seamlessly manage multiple complex engagements simultaneously.
Strong understanding of software technology, licensing, compliance, and controls with ability to understand and interpret nuances of software license agreements and contracts.
Must be comfortable working across all business functions at every level from individual contributor to C-Level executives, and possess strong analytical and problem solving skills
Ability to exercise independent judgment and to lead, influence, and team with others. Professionally persistent, patient, respectful, honest, and strong under pressure, especially during occasional adversarial conversations.
Bonus Points for technical professional services or customer support, bilingual or multilingual, previous software compliance or Software Asset Management experience, and licensing experience with ECM/Documentum product suites, SAP, ELAs, or Partner contracts.