Servest UK

Helpdesk Coordinator (BB-AB7ED)

Found in: Neuvoo UK




•25 days holidays + Bank Holidays
•Learning and development opportunities
•Supportive working culture and future progression opportunities
•Mobile, legal, bicycle, breakdown and retail discounts
•Eye test and glasses reimbursement
•Health Cash plan subscription
•Cycle 2 work scheme

Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Edinburgh on a Permanent basis! The post will be based at Scottish Government, Saughton House, Edinburgh however due to the current COVID pandemic there will be a period of home working. Working hours are between from 8:00am - 4:30pm Monday to Friday however late start or late finish is rotational with other team members.

Duties will include

  • •To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
  • •Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • •Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.
  • •Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
  • The successful candidate

  • •Strong Customer service skills.
  • •Helpdesk experience in Facilities Management and working with CAFM system, preferably Concept.
  • •Strong knowledge of Microsoft Office packages.
  • •Excellent organisation and planning skills
  • •Team worker
  • •Exceptional telephone etiquettes.
  • calendar_today4 days ago


    location_on Edinburgh, United Kingdom

    work Servest UK

    I expressly authorise the Terms and Conditions

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