Customer Success Manager (BB-06D1B)

Found in: Neuvoo UK


The Job

As a Customer Success professional at Acoustic, you’ll become an integral part of our mission to create the future of customer experiences.

Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. In this role, you’ll be equipped with some of the best customer relationship management tools available on the market to identify customer insights that will help you drive value and a high renewal rate.

Further, you will work closely with cross functional teams as you create successful customer expansion plans to grow revenue in existing accounts.

This is a unique opportunity to help our clients realize their business objectives with a cutting-edge, open platform that will help marketing teams gain deeper insights into their data. You’ll become an integral part in helping our client marketing teams unlock their full potential.

What You'll Do

  • Ownership of relationships, renewal and expansion of existing client base, including proposal and quote creation and contract negotiations, and liaising with the business partners as appropriate.
  • Builds and sustains relationships with stakeholders and decision makers, including senior decision makers, in assigned accounts. Becomes a trusted advisor.
  • Works with the client to build a mutually agreed ‘Success Plan’ for the adoption and utilisation of the platform, with performance objectives and critical milestones
  • Conduct Executive Business Reviews to understand current deployment, business relationship and general issues. This should also provide an opportunity to demonstrate the wider value proposition and future roadmap.
  • Facilitate the involvement of wider resources (Support, Professional Service and Management), to ensure client success and meet account performance objectives / customers’ expectations
  • Work with clients to build advocacy, this to include public promotion and external media engagement wherever possible and co-ordinate with Marketing to generate relevant Press Releases, Webinars and Case Studies
  • Drive Business Development activities to ensure Clients are fully engaged, aware of the solution capability to maximise the relationship
  • Drives attendance to events and PR activities, driving positive client PR. Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices.
  • The Essentials

    • A passion for customer service and relationship building. Desire to thrive in a fast-paced, constantly changing, results-driven work environment.
    • 3+ yrs experience in customer success, consulting, marketing, and/or sales role preferably eith within a fast paced SaaS environment or Digital marketing focused role.
    • Excellent written and verbal communication skills.
    • A great Acoustic "fit" - customer and team-focused; delivery-oriented; high energy; and values honesty and integrity.

    Nice to Have

  • BA or equivalent preferably in Business, Communications, or technical field.
  • calendar_today5 days ago


    info Full Time

    location_on London, United Kingdom

    work Acoustic

    I expressly authorise the Terms and Conditions

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