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French Speaking Customer Service (BB-CBA9A)

Found in: Neuvoo UK

Description:
French speaking CUSTOMER SERVICE ADVISOR – UK Home Based * Do you have a passion for delivering amazing customer service? * Are you an excellent communicator? * Do you speak fluent French and English? * Would you like to work for a large Global Organisation?All from the comfort of your home office in the UK? ....YES based anywhere in the UK!THE ROLEWe are recruiting for home based French speaking customer service advisors to work as part of a brand new virtual team. Working on behalf of one of our key clients you will use state of the art software bringing the call centre to your home in order to complement our existing office based teams.The role involves providing excellent customer service including complaint handling and a wide range of activities including;• Incoming and outgoing (call backs) telephone and email enquiries relating to products/services.• Resolving any customer complaints in a timely and efficient manner in French and English by email and phone.YOU WILL GET• £18,350 pa starting salary plus employer benefits• Full time jobs, offering 40 hours per week across 5 days• A start date in the next few weeks• Fast and efficient recruitment process• To work from your own home• On-going training and career development• Pension Scheme.• 40 hours p/w.• The opportunity to work with and support the customers of globally recognized companies and servicesSKILLS REQUIREDThe successful candidates will ideally have a background in customer service and have complaint handling abilities. They will be able to demonstrate a high standard of customer service skills and the ability to quickly establish rapport and build relationships with customers as well as:• Excellent communication and influencing skills• Positive and professional manner• Ability to deliver high quality and accuracy whilst handling high volumes within agreed timescales and service levels• Fluency in written and spoken French and EnglishHomeworking RequirementsYou will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.You will also need:• A dedicated home office space which is separate, quiet and free from background noise (ground 8 square metres, height 2 1⁄2 metres)• An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)• A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s• Comfortable and ergonomically sound furniture• You must be currently based in the UK

calendar_today5 days ago

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info Permanent, FullTime

location_on Glasgow, United Kingdom

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