SS&C

Manager - Hedge Fund Services (BB-33FEF)

Found in: Neuvoo UK

Description:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Company Overview

SS&C provides software and software-enabled services for the global financial services industry. Through a combination of organic innovation and strategic acquisitions, we have assembled a comprehensive selection of technology and service capabilities, backed by industry-leading expertise. Since 1995, SS&C has acquired 51 businesses with products, services and/or technologies in existing or complementary vertical markets. Acquisitions include GlobeOp, Advent Software, Citi Alternative Investor Services, Wells Fargo Global Fund Services and DST Systems.

SS&C has more than 24,000 employees worldwide. Our head office is located in Windsor, Connecticut with offices throughout North America, Europe, Asia Pacific and Australia. SS&C provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence.

SS&C is the leading independent provider of cloud-based fund administration services and software for the alternative investment industry, including hedge funds, fund of funds, private equity funds and managed accounts.

Position Overview

We are searching for an Account Managers to join our London, Hedge Fund Services team. The ideal candidates should be an accountant who has ideally worked in fund administration.

These positions involves actively managing the service deliverables to our clients by working with the client aligned service group to ensure all end to end service deliverables are met on a daily basis. The successful applicant will need to work across the internal service groups and although will have an accounting background, will be expected to understand the day to day operational processing. The successful applicant should be building partnerships with their clients and ensuring that the services we provide allow the client to grow their business confident in our performance.

Department Overview

The role is based within our EMEA Funds Services team. EMEA Fund Services is the department within SS&C primarily focused on providing MBO and Admin services for Hedge Funds / Fund of Funds / Institutional Asset Managers as well as Family Wealth offices. There are 3 groups, with 2 based in London and one in Dublin.

Responsibilities

Key Responsibilities include but are not limited to:

Client Service/Delivery Management

  • Account Manager for a number of EMEA Fund Administration clients; typically Hedge Funds and Asset Managers
  • Work closely with clients to understand their needs and service requirements and formulising account plans
  • Facilitating and chairing regular in person service review meetings
  • Responsible for managing client issues and projects through to satisfactory resolution across all functions
  • Ability to build effective relationships with key internal and external stakeholders at all levels
  • Ensure all services are provided to clients in accordance with the contracts and any service level agreements
  • Ownership of client delivery, including though not limited to, oversight and accountability of the day to day processing activities which include all facets of Fund Administration; Middle Back Office, Fund Accounting, and Investor Services
  • Understand and manage client change requests through to completion. Acting as a partner and looking at the best solutions to any request or proposed process changes
  • Manage investor due diligence questionnaires and presentations
  • Coordination of SS&C Fund Administration Board Reports and presenting at the quarterly Board Meetings
  • Indirect management of client aligned production service teams across multiple locations
  • Provide regular updates to senior management on the client service meetings
  • Able to provide system demos / training as and when required to the clients and discuss forthcoming changes to those systems
  • Client on-boarding, working with the Implementations team to ensure all services subscribed for are included, all testing carried out and sign off from all relevant departments and the client is achieved before the launch date

    • Additional Responsibilities

    Operations

  • Trade processing, trade matching & affirmation, reconciliations, collateral management, payments, reporting
  • NAV Production, Daily P&L delivery , Trade Processing , Reconciliations and reporting
  • Assessing operational performance through analysis of data and metrics
  • Delivering operational efficiencies through automation and STP of processes
  • Standardisation of internal processes
  • Management of 3rd party vendor relationships; Market research and ensuring SS&C are utilizing best of breed solutions in the market place
  • Oversight and Management of Prime Broker and Custodian relationships
  • Oversight of operational error reports; assessment of control failure and management of control improvements
  • Maintain a robust risk and control frame work around our operational processes

    • Experience, Skills & Qualifications

  • Demonstrated track record of strong client management in the financial sector
  • Knowledge of OTC product lifecycle preferred (collateral, reconciliations, settlements)
  • Proven record of liaising with Audit firms
  • Solid understanding of operational risk and controls.
  • Able to work well under pressure and providing solutions to complex problems
  • Clear and concise verbal and written communication in English
  • Strong interpersonal and client service skills
  • Intelligent, professional, confident and presentable
  • Ability to work independently and in a team under tight deadlines
  • Keen to learn and develop and lead by example
  • Maintain and display a high level of professionalism when dealing with clients, investors and colleagues
  • Proactive and positive approach to all challenges. Self-motivated and take initiative
  • Strong people management skills: both locally and remotely
  • Excellent organisational skills
  • Project management experience and skills is advantageous
  • Word, Excel, PowerPoint, Outlook and Microsoft project A third level qualification preferred in a finance or business-related area
  • Operations experience preferred
  • IAQ / IMC is advantageous

    • Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

    calendar_today2 days ago

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    info Full time

    location_on London, United Kingdom

    work SS&C

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