Commercial Print Service Engineer - Devon (BB-27D2E)
Found in: Neuvoo UK
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
Learning & Development – As an Company that encourages continuous learning you will always have resources and support available.
Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
Employee discount – Up to 38% off products from our Canon store.
Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
have the responsibility of providing a service in first line trouble shooting (root cause of problems) on commercial print devices, working to strict service level agreements.
achieve a high first time fix rate with minimum recalls utilising the most cost effective use of labour time and parts
provide customer product instruction and training.
signal commercial opportunities to the sales and Marketing department. This is preferably done using the OSIS (On site, In sight) functionality provided via Laptop.
make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your Manager will provide you with the support and guidance so you can excel in your role.
Work closely with the customers taking business needs in mind, to ensure the maximum productivity is achieved, clearly highlighting when work is chargeable and seeking the correct authorisation to undertake the required workwork. Updating relevant company databases as required.
Communicate effectively to Canon’s customers and across internal Canon departments as equired.
Comply with company policies and Health & Safety Guidelines, including product safety checks.
Self Development is important at Canon and you will be encouraged to take further training to develop your skills in this role.
You will need
As the Commerical Print Service Engineer, you will possess the following skills and expertise;
You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electro mechanical environments and relevant IT experience.
Ideally from a field service industry, you have a general good understand of when to escalate issues to ensure that service levels are maintained.
Your excellent customer service and communication skills are important for you to excel in this role. Being a team player you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.
NVQ or equivalent in an electrical and/or mechanical discipline.
Must be able to work in a 24x7 environment by participating in on-call rotations
Full driving license allowing you to drive in the UK.
You'll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.